Tidelands Caribbean Hotel & Suites

This was my first time staying here and when I saw the price for the king suite with two rooms and a kitchenette I jumped on it. I have an autistic teenager so him having his own space was very important to me. When we checked in I was sunny a 100.00 fee added which I knew there was an amusement fee but nothing about parking for 20.00/day!!!!!! I sucked it up because at this point what could I do, leave ? No! First impression of the room was a huge disappointment it was run down and looked like no one does an upkeep. It smelled musty and I had no shower curtain and it was warm. The ac said it could not be turned down lower than 70 but there’s huge cracks in the room door and it didn’t stay cool. We were in a room directly across from the elevator on the floor with the pool. And ppl were loud all day and night. So the next morning I asked to be moved as my son was bothered but the noise. They moved me with no issue to the last room at the end of the floor. Directly across from the stairs door but I could deal with that noise as it wasn’t as bad. This room smelled better and looked better but still needed up keep. Our balcony door opened but it took a force of nature to close it as the track was warped. I asked them for help with this but heard nothing the four more days we were there. The pool was small but very nice with a great pool bar/food. They checked on us every morning if we needed anything which was great. But… the morning we were set to leave at 9:10 the knocked to ask if we were leaving. I felt rushed and I didn’t like that. I’m sure you knew we’d be leaving we bother us. Overall for the price I expect more than what we got. I don’t think I’d be back but it’s clean and close to the boardwalk. Also it would have been nice to know that there was no doors on the bedrooms

Overall, this hotel was exactly what I expected. The rooms are definitely dated and could use some updating, but they were clean enough and provided a comfortable place to rest after a long day. The staff was friendly, helpful, and accommodating throughout our stay, which made a positive difference. The pool area was also clean and well maintained. If you're looking for a luxury hotel, this probably isn't it, but if you want an affordable place to sleep with good service, it gets the job done.

As a registered nurse and healthcare administrator, I pay close attention to cleanliness, safety, and infection prevention standards. Unfortunately, my experience at this hotel raised serious concerns.

From the moment we entered our room, the level of cleanliness was unacceptable. The floors appeared dirty, the bathroom showed what looked like mold around the shower area, and the room did not meet the level of sanitation I would expect from any hotel welcoming families. During our stay, members of our family woke up with bites that caused us to question the cleanliness of the room and whether there may have been insects present.

What affected us most, however, was not just the condition of the hotel—it was the emotional impact of our experience. During our stay, our family was awakened in the middle of the night and told we were being evicted despite believing we had done nothing wrong. Although we were ultimately allowed to remain, the experience was traumatic for our young daughter.

Even after returning home, she became fearful whenever someone knocked on a door, asking if someone was coming to make us leave again. No parent wants to have that conversation with their child, especially on her birthday. Instead of celebrating, we found ourselves trying to reassure her that she was safe and helping her process an experience that no young child should have to endure.

Every family deserves to feel safe, respected, and welcomed when staying at a hotel. I sincerely hope management takes a close look at both its cleanliness standards and the way guests are treated so that no other family has to leave with the same lasting memories that we did.