Tidelands Caribbean Hotel & Suites

We stayed on the 5th floor 7/6-7/10 our room was very spacious and clean! The only thing about the room is the mini fridge was rusty and sharp on the bottom and if you plan on cooking bring your own pots and pans other than that the room was great. The service was amazing and the workers were extremely friendly and helpful. The pool deck needs to be fixed as it had a lot of holes in it but the pool is a good size for small children. The partial ocean view was still very pretty! Also the elevator inspection expired in February and the button to go down has to be hit a certain way I would highly recommend replacing the inspection license.

Standard check is 4pm. We tried to check in early at 2:00. "Your room is not ready". Hey, if you don't shoot your shot you never know right? We were told "come back at 3:00, your room will be ready then." Hey, no problem. We will go check out the boardwalk, a couple shops, be able to slip into the room a little early, no big deal. Show back up at 3:30. "Your room is not ready, check in is at 4pm" this was said in a very unprofessional tone and manor for someone acting as the first point of contact for a business. I smiled and said ok, thank you, I will be back at 4pm and went about to do some more exploring. I showed up at exactly 4:01pm (noticing all staff leaving were wearing matching custodial uniforms). Approach the front desk "high, it is now after 4pm. I would like to check into my room now". Even worse mannerisms than before "your room is not ready" (as the other woman at the desk is checking in another family). My reply: "this is now the 3rd attempt to check into a room I had reserved in advance and paid in full for, if I am unable to check into my room I would like to speak to a member of management and your corporate phone number."

So after this goes on for another 20 minutes we are finally able to enter the room. It's nice, comfortable, the cleanliness is better than several other local ocean front hotels. Their drink services are very reasonably priced. There is a cooking service and a mini fridge which is perfect with supplied (single pot and pan). The view is pleasant with the ocean view. The walls are paper thin. I can hear the water from toilets flushing around us.

Beggars can't be choosers when you book a room like this, in a location like this. Customer service can make or break a visit and they failed miserably in that depart.

We ordered a suite. The rooms were pretty clean but needed some TLC along with the rest of the place.
I asked for oceanfront and was told the first day that I would have ocean front. I waited 2 days before I called back because I never received my confirmation. They sent me my confirmation and it did not say anything about oceanfront and this time I was told that it was pool view and ocean view. The picture on their website on the boardwalk are regular rooms.
This is your view.