Quality Inn Boardwalk

I am highly upset. I come to this hotel when I come to OC. It has been my choice for the past few years. However this last stay was terrible. I first broke out in hives because their was mold in the room. I also got over priced and was on the second floor for whatever reason. (Booked two rooms, the third floor was cheaper) I was then moved to another floor just to unpack and find mouse poop everywhere not just a few droppings but piles of it. I asked if I was going to get a refund and was told yes. Just to get home and realize the refund was only $40 after paying &280+. From the time I got there until I left in hives from the mold and having anxiety due to me being afraid of mice but my children thinking they were going to crawl on them while sleep this wasn't fair to us. Now I am fighting for my money back and getting nowhere. It's not okay! The circumstances were not okay. It's sad because let it have been them and their children I'm sure the refund would have been given. Treat ppl how you want to be treated this was unacceptable. The rooms aren't clean and clearly they have a mice problem. We kept our things packed up the second night in fear yet are being charged...

I used to love this hotel but this time things are different! For one the jets in the hot tub don't work like they should & it's filthy around it! Second we had to smell Marijuana smoke for 3 days!!! Next, the pool was so cloudy it just looked dirty. The carpet in the room was filthy, made your feet black! The room door was sticking and hard to open...I was not impressed this time and have been very satisfied with this hotel before. Oh and the outside pool was disgusting!!

I truly appreciate a good hotel that is clean, comfortable and convenient. Quality inn met my expectations and more. The breakfast was good and plentiful. I had a waffle, a blueberry muffin and fresh fruit.