Princess Royale Oceanfront Resort

We had a 3 night/4 day stay and loved the entire experience. It was our first time in OC and at this resort and we will definitely be coming back.
Free parking on site, direct beach access, cute yard space to hang outside but not want to be sandy, plenty of places to eat on location. Friendly staff, perfect distance away from the busy boardwalk but a short drive to be in the middle of it. There were 4 of us, my husband and I and our two kids. Room was smaller in the kitchen/livingroom area but it never felt crowded. Full kitchen, utensils and cookware were provided. Indoor pool was spacious for multiple families to be in at the same time, overall a 10/10

Really wanted to give this overall a 5 star but the service wasn’t that great. I got the ocean front walk out room and had called to make sure it was the walk out room which was confirmed over the phone before arriving as well as requesting a “crib” which was as well confirmed over the phone with the hotel and still receiving an email confirming that i was going to receive a “crib”. Upon checking in i was welcomed good i guess up until they gave me the same room but on a third floor and being told “there’s nothing they and i could do nothing about it” okay thats fine. I made sure to remind them again about the “crib” at the front desk and they still confirmed it and said that they were sending it up to my room. I get to my room and i get a call from the front desk saying “theres no cribs just pack and plays and its first come first serve” … just didn’t understand why i was told and confirmed things and yet didn’t receive any. The room is really nice but the setup on the bed wasn’t. The pillows were just thrown. There’s no phone page or anything to know how to contact room service or front desk so i had to call the actual phone number on my personal phone. Booking through expedia it says vip access and when i called before checking in twice two different people told me two different things. (Called the actual hotel). Theres nothing vip about it. Beach was nice. I get it, its 4th of july weekend and its really busy but there’s a way to treat your customers and this wasn’t it. Boardwalk is about a 15 minute drive, beach is right behind the hotel, a lot of nearby activities. I don’t know maybe it was just my luck with the hotel but i don’t think i would be coming back. As an anniversary gift to my husband and having a mini vacation for the fist time with our baby, and driving 5 hours to get here it wasn’t what i expected.

It was overall very enjoyable but just some remarks.

I stayed on the 5th floor with my family and I slept on the coach, there were two main issues. 1 The walls are very thin, all the way to 4 in the morning you can hear people walking and talking in the hallways. 2 the AC does not go into the living room well at all so it could be freezing in the room but hot in the living room.

The beach location is really nice and it was very roomy. But just some incompetence at the front desk like for example we called for room service and then 5 hours later came back and nothing was done. And another instance is just a lack of direction, one staff member at the front desk will be quick and understanding while another will be very snappy and not understanding. But the people who help with all the luggage were truly a treat. Super useful and super kind.

Overall I would return but before all that please fix the internet it’s really bad.