Paradise Plaza Inn

The room is large, the balcony is large, and has 2 chaise lounges. The room is also outdated and the bathroom wasn't the cleanest. We have a jetted tub but I won't be using it because it doesn't look clean. THERE IS NO TV. No, I didn't come to the beach to watch TV but I like to watch a show before I go to bed. I called the front desk and they said there was nothing they could do because the wifi doesn't support the TV. You're really getting the bare minimum here. Aside from that, the location is amazing! The views are amazing! Directly on the boardwalk and beach.

I don’t even want to talk about this place. What went wrong, more like what went right? Don’t believe everything you read. Things aren’t always what they seem. Any 5 star review is completely invalid. If you enjoy antiquated, dirty, and uncomfortable places, then Paradise Plaza Inn is for you.

The service at the hotel was average until the workers got wind of issues which arose. Once this happened, I was made out to be public enemy number one in their eyes. As soon as I realized this after one night, my friends and I decided to pack our bags and check out early. Thankfully, we decided to stay at a quality resort down the street for the remainder of the vacation and had a great experience despite what had happened.

Side Note: Now it’s to the point where they’re refusing to refund 2/3 nights where I didn’t utilize their services. The owner made up some fabricated story about our interaction during the early checkout just so she could avoid having to refund me. What a travesty.

Please don’t make the same mistake that I did. There are better options.

Very disappointed with this property. Our room had no hot water. One of the two elevators was broken leading to 10-15 minute waits for the remaining elevator. There were roaches and other bugs in our room. The patio door does not close properly and there are rusty nails sticking out near the hand pull. We ended up contacting the front desk, just about the water - they first said they would send someone to fix the issue. Eight hours later when we got back to the room we found no one had been in there and sure enough water was still cold. Called the front desk and was told the hot water was out for the entire building. At that point I asked for a refund for our remaining nights as we would like to stay somewhere else where we could have a hot shower. They did not object and told me to come downstairs, which I did. Once I got to the front desk, the lady I spoke with was extremely rude and treated my husband and me very poorly. She said she couldn’t tell us how much our refund would be as we paid through Expedia - I asked for an explanation of the process and at least an estimate and she just kept cutting me off, telling me no, and refusing to listen or answer any basic questions. She raised her voice at me in a lobby full of people. It was a pretty crazy experience and I really do not recommend anyone stay here. It’s a good location but there are plenty of other places nearby that are cleaner, better maintained, and have more welcoming staff.