Outback Steakhouse

Stayed in Ocean City MD for a week and ate at Outback on a Tuesday night. Waited about 12 minutes to be seated, another 12 minutes to have my order taken, then about 20 minutes to receive my order… Having our 3 and 6 year old with us, we really had to be creative..
Besides the wait, the food was delicious. I was beyond full. Had the steak and lobster dish, fried shrimp and grilled chicken, and the kiddies had chicken fingers and cheese burger. Drink specials were $7.00. Grand total of 80 bucks. Not bad.. Even had leftovers. We were all so stuffed and I must say it was worth the wait.
Nice atmosphere, family oriented, sports bar with a few flat screen TVs, and outdoor seating as well. I definitely recommend!

My family has been coming to this Outback steakhouse in Ocean City, MD from the day it first opened its doors! The customer service experience that my family had this weekend Friday,(Feb 23, 2024) was exceptional and beyond expectations primarily due to one of your employees: NICK.

The person in the host position the night our family arrived was"NICK". Again, we have been dining at this particular outback since the doors opened many years ago and we have never had this level of exceptional customer service that compares to NICK'S level of Customer Service experience in ANY PREVIOUS VISIT. And, our family dines at your restaurant frequently.

Our family has many years of professional Customer Service management so we know "a keeper" when we see it!

The level of exceptional caring and professionalism NICK provides this Outback Steakhouse should be noted.

His level (ability) of professional hospitality is natural and as a manager in Customer Service Experience we know that a company can send their employees to "Charm School " in order to perform but as soon as the heat is on, their baseline personality (how they're wired) comes through. NICK is a natural. His level of caring and professionalism is authentic and natural.

And, customers RECOGNIZE the difference as soon as they enter your restaurant!

Our family asked to speak with the general manager just before leaving the restaurant and they asked us to also give our online review of our hosting and customer service experience with NICK.

Bottom line, in all the years since this store opened and given our 30 years of experience and management of Customer Service, we have NEVER seen anything like it!

We look forward to taking our family again to this specific Outback solely due to Nick's caring and his exceptional professionalism.

NICK'S level of Customer Service Experience should be noted and rewarded! This amazing young man has a bright future ahead no matter what he chooses to do!

Went with friend on weekend for afternoon meal after walk along boardwalk. The host was quick to seat us, the drinks were brought right away along with brown bread and special honey butter. Order was quick and they accommodated vegan diet. Very affordable and left with full bellies. Became reward member and got discounts using local business memberships and AARP membership for both of us.