ish Boutique

In the summer of 2024, I purchased a “permanent” bracelet, which was not sautered as tightly as it should have been. I was told I could come back and have it tightened. I spent a year being a careful as possible. Fast forwarding to 2025, I went in to have it tightened and it told it would cost $10. Fine. I sat while the bracelet was played with for 54 minutes for the owner to state that I stretched it (by snagging it on something) & they were not about to fix it. I asked her what the options were, as they are expensive, and SUPPOSED to be permanent. She stated I could “keep the bracelet” but there is nothing else they can do. It is sad considering that the women in my family do a beach trip yearly and visit the boutique. The boutique should take pride and stand behind their products, especially the ones that are supposed to be permanent. I am extremely disappointed, as I really loved the jewelry. I will NEVER go back.

Cute shop ! Definately a certain size & esthetic (white middle age suburban mom)

I had to make an exchange after buying a dress on their website at the beginning in June, I called the store to see if I was able to bring it back they informed me that I was able to return it for store credit but didn’t say I had a time frame or anything. I went to ocean city this past weekend for the first time this season and had the return with me to get store credit, as soon as I walk in the door I’m rudely greeted by a younger women asking “are you making an exchange” to which I responded to yes and continued looking around the store. A minute later she comes over to me asking “so what’s the item your trying to exchange,” I said it was a dress I had bought about a month ago I just didn’t like how it looked on me because I’m on the thicker side and I pull it out and she’s like “unfortunately we don’t sell this anymore”. I responded okay but I bought it at the beginning of June, there was an older women who looked/seemed like she owned the shop and she’s like just give her store credit if they told her that on the phone then we have to honor it. But pretty much the only reason why I got my money back “store credit” is because the older women. The younger lady was not going to give me anything she was very rude with the entire interaction