Hyatt Place Ocean City / Oceanfront

Hyatt Place in Ocean City offers a great location and an inviting atmosphere. The staff truly sets this hotel apart—they were above friendly and incredibly helpful during our stay. In a time when hospitality seems to have taken a back seat, it’s refreshing to see such pride in their work. Their dedication to creating a welcoming environment is something we truly appreciated.

Being dog-friendly was a major plus for us, as it’s a must for our family when traveling. The hotel’s amenities, cleanliness, and overall vibe were excellent. However, we were disappointed with the comfort of the beds—they didn’t quite meet our expectations. Additionally, while we understand it’s more of a people issue than a hotel issue, the overwhelming smell of weed on our balcony and in the elevators was disappointing. It took away from the relaxing experience we were hoping for, especially since we couldn’t sit and enjoy the ocean view from our room as much as we’d planned.

Despite these drawbacks, the exceptional staff and dog-friendly policies make us look forward to returning. We hope for some improvements next time, but overall, Hyatt Place is a solid choice for a stay in Ocean City.

Horrible experience as far as service. Initially the staff appeared to be very accommodating. Christian was very nice. However, due to my toddler being a toddler the overnight staff member Mike came to our room due to a noise complaint. I asked him I’m unsure as to what to do because my child is 1. He didn’t really have any advice so to avoid any additional issues my family and I felt we needed to leave. My fiancé asked him about our refund however Mike stated that he cannot give us a refund . I addressed Mike and said why can’t we get a refund and could we speak with a manager. He said no. I told him I didn’t understand and that we felt uncomfortable at this point. I also asked him how many warnings would we have and what are the next steps from there. He said after 3 warnings he would evict us from the property. I said you would evict us with a 1 year old and 15 year old? They’re minors. He said there was nothing he could. I further asked him to contact a manager due him refusing to give us a refund and he THEN said I can’t authorize it without a managers approval and my manager is at his second job. I said well as the manager I need him to assist with this. Christian authorized the refund (although Mike purposely left out certain vital details of the dynamic of the situation). Further commentary was exchanged between both parties. I did state to Mike that he was bs’ing me and he pointed his fingers in my face telling me to not say that. Mike made inappropriate comments regarding my child including “well why would you bring a baby to a hotel”.

The location was great, you can’t beat being right on the boardwalk. Beds were comfy and room was clean. Staff were friendly and really tried to make your stay nice. There was a very pungent smell on one of the floors and they spent a lot of time trying to locate the source and hours resolving, they worked harder than I expected them too. The breakfast was delicious every morning. We stayed during off season and had zero issues with parking but it is a small parking garage under the hotel. Would definitely stay again.