Coconut Malorie Resort

Showed up today to check in. Front desk wants to charge $15 to park in the parking lot at the hotel per day. Little crazy to charge parking lot for the hotel you’re staying at. Room is terrible. Very run down. The hotel is going through construction. Lobby and elevators are very hot. Has very small tv in living room very small. Very disappointed in this room for the money spent. Mildew or mold everywhere tub has tape over a hole. No hot tub. Building debris every floor. No game room anymore. This room is absolutely disgusting. I will never stay here again. Early morning construction workers woke us up with hammer sounds and drills from the floor above. Loud noises coming from the ceiling of hammers and drills. This has not been a place to stay is your want your moneys worth for a peaceful vacation. Oh and room service is additional cost also $12 a day.

I booked two 1-bedroom units with full kitchens, but when we arrived, neither unit had the kitchen that was advertised. The manager offered a hot plate and a large refrigerator for only one of the units, but there is no kitchen sink and no dishwasher. Traveling with children, having a full kitchen was one of the main reasons I booked these units, so this has made our stay extremely inconvenient.

The units themselves have been renovated, but unfortunately that does not make up for the missing amenities. There is also only one pool, the hot tub is broken, and there is no gym, library, or activities available.

We are currently staying at the property, and on top of everything else, there is construction and loud noise every morning, which makes it very difficult to relax and enjoy our vacation.

This is not the experience or the accommodations that I reserved and paid for. I specifically booked units with full kitchens, and what was provided is clearly not a full kitchen. I would like management to address this immediately and provide an appropriate solution or compensation for the significant difference between what was advertised and what we actually received.
The staff members are so nice and helpful. They are always willing to help.

My experience with this hotel was extremely disappointing and far below the level of service any guest should expect.

I arrived with a confirmed reservation, only to be told that they could not provide my room because the hotel was completely sold out. It is simply unacceptable for a hotel to confirm a reservation and then fail to honor it upon the guest’s arrival.

What made the situation even worse was the complete lack of effort to resolve the issue. No meaningful alternative was offered, no accommodation was arranged at another hotel, and there was no genuine attempt to assist me or take responsibility for the inconvenience they caused. I was essentially left on my own to deal with a problem that was entirely the hotel’s fault.

This situation caused unnecessary stress, wasted my time, and resulted in unexpected expenses. When a hotel makes such a serious mistake, the very least a guest should expect is accountability, professionalism, and a genuine effort to make things right. Unfortunately, I received none of those.

I sincerely hope the hotel reviews its reservation management process to ensure that no other guest has to go through an experience like this. A confirmed reservation should be a guarantee, not a false promise that leaves guests stranded. Based on my experience, I cannot recommend staying at this hotel.