Coconut Malorie Resort

Showed up today to check in. Front desk wants to charge $15 to park in the parking lot at the hotel per day. Little crazy to charge parking lot for the hotel you’re staying at. Room is terrible. Very run down. The hotel is going through construction. Lobby and elevators are very hot. Has very small tv in living room very small. Very disappointed in this room for the money spent. Mildew or mold everywhere tub has tape over a hole. No hot tub. Building debris every floor. No game room anymore. This room is absolutely disgusting. I will never stay here again. Early morning construction workers woke us up with hammer sounds and drills from the floor above. Loud noises coming from the ceiling of hammers and drills. This has not been a place to stay is your want your moneys worth for a peaceful vacation. Oh and room service is additional cost also $12 a day.

My experience with this hotel was extremely disappointing and far below the level of service any guest should expect.

I arrived with a confirmed reservation, only to be told that they could not provide my room because the hotel was completely sold out. It is simply unacceptable for a hotel to confirm a reservation and then fail to honor it upon the guest’s arrival.

What made the situation even worse was the complete lack of effort to resolve the issue. No meaningful alternative was offered, no accommodation was arranged at another hotel, and there was no genuine attempt to assist me or take responsibility for the inconvenience they caused. I was essentially left on my own to deal with a problem that was entirely the hotel’s fault.

This situation caused unnecessary stress, wasted my time, and resulted in unexpected expenses. When a hotel makes such a serious mistake, the very least a guest should expect is accountability, professionalism, and a genuine effort to make things right. Unfortunately, I received none of those.

I sincerely hope the hotel reviews its reservation management process to ensure that no other guest has to go through an experience like this. A confirmed reservation should be a guarantee, not a false promise that leaves guests stranded. Based on my experience, I cannot recommend staying at this hotel.

We reserved four studios and one of the rooms was not cleaned/bed not made, another room had bubbles in the windows that blocked the view of the Bay, three of the four rooms had air conditioners that did not work, one bathroom had a mirror that did not light up, one room had a curtain rod not screwed in properly to wall, unable to utilise the stairs because they were being replaced, the gym & billiard room were also unavailable, slow brass elevator was dated & dirty, jets didn’t work in hot tub so we couldn’t use that, screens not available on all balcony doors, water damage noted on ceiling but was told that was the “contractor’s problem”, luggage cart was very old and difficult to steer, pool chairs/loungers were old and dated, one of the microwaves had to be replaced because it was not functioning.

The positives are: close to Fagers (an amazing restaurant!), short walk to beach, parking was plentiful, ice & water machines were available, renovations were happening (also a negative). We called maintenance multiple times and they came right away to fix most of these issues. All the staff members were very nice.