Shoreline Properties, Inc.

This is the company my family always uses to stay in Ocean City. They are always good to us and have reliable service. This year, Dave, the maintenance/repair person, was the best. Two of the beds had broken box springs and frames, and he diagnosed the issue over the phone. He came that night to make the beds usable and followed up the next day with new box springs and frames. We can’t thank him enough for saving our backs and our vacation!

If I could give this place a zero I would . THIS COMPANY DOES NOT CARE ONE BIT ABOUT THEIR RENTERS! Please do yourself a favor and rent from someone else . We stayed at 3503 condo 14 this past week and it was nothing short of a nightmare . The start of the week we started smelling some type of sewage and methane gas in the basement and basement bathroom. As the week progressed it got much worse which then I contacted the company to come fight this out. Mind you this meant my one year old 4 year old and my 10 year old were subjected to this toxic gas . Being in the field on construction I knew how dangerous this was for us to be breathing it in that we had to move all of us in a very uncomfortable sleeping situation where it didn’t work well for me or my family . Shoreline sent their plumbers out to come and tell us nothing was wrong “TO OPEN SOME WINDOWS AND USE SOME AIR FRESHENERS “ . At this point I knew I needed to go above the company’s property management Vaughn who could have cared less about this situation and did not care to advocate how serious this was to the condo owner . I then went to the town and the codes officers and had them come out and determine the severity of this problem . With these higher ups who are responsible so safe and proper care of these places and the people that stay in them determined this condo was unfit for anyone else to rent this condo after they found that the sewage piping underneath the condo had pipes busted off of it and spewing all underneath the condo. Now please correct me if I’m wrong but just opening some windows and putting air fresheners isn’t going to fix the constant sewage dump that was happening underneath and then the fumes leaking into the condo. DO NOT RENT FROM THESE PEOPLE OR COMPANY AS THEY HAD THE NERVE TO TELL US THAT THEY WERE GOING TO HOLD US ACCOUNTABLE FOR THE PLUMBING BILL . I have town code violation paperwork that they were in multiple violations and have been written up for it . But yet we were just supposed to open windows and put air fresheners up and just deal with it . STAY FAR FAR AWAY FROM THIS COMPANY ! They’re are plenty of other great condos that you can rent from that would actually care about their tenants and their health from breathing in very serious toxic gas .

OCMD - Carousel unit 1606 was filthy. Not dirty like housekeeper did a poor job once. Filthy like hadn't been cleaned all summer. Inches of dust and grime on ceiling fans, floors, doors, and switches, etc. Ice maker broken, dryer took three hours to dry a few things, stained chairs, ripped screens, carpets in bedrooms disgusting, open food left in cabinets (maybe housekeeping should quickly check cabinets for this). Called Shoreline at 9:00 the morning after we checked in and all they say was they'd see it they could send someone to address issues. Never heard back from them. For a family run company they clearly don't care about their clients or their reputation. As for the Carousel unit, those owners should know that the agent and housekeeper they pay are not doing a good job.