Shore Point Cottages

We stayed in Shore Point Cottages at the end of September and I would NOT recommend this rentals for the following reasons:

1. They short you two hours when renting. Most rentals allow you to check in at 3 pm and check out at 11 am. Not Shore Point Cottages. Check in is at 4 pm and check out is 10 am. If you want to check in earlier it will cost you $25.00.
2. You are provided 1 set of sheets, 1 set of towels, 1 roll of toilet paper, 1 roll of paper towels. You need more? There is a $ cost for that!
3. They are very hard to contact and they take forever to call back. I do not believe that they are eve onsite so if you need help immediately, you will have to wait.
4. They are negligent. We were put in a cottage that two weeks prior the renters left due to bed bugs. Guess where we ended up! The cottage with the bed bugs and unfortunately, my daughter has an immune issue and had a SEVERE allergic reaction and had to go Urgent Care. She had to have her hands bandaged due to all of the blisters that formed. I realize that shit happens but they were negligent and did not have the cottage cleaned professionally.
5. In addition to my daughter getting bed bug bites, my cousin and I also had bed bug bites and we did NOT sleep in the bunk bed room where my daughter slept. I slept on the pull-out couch and my cousin slept in the back room. We did not have allergic reactions, thank goodness!
5. They BLAMED my daughter for the bed bugs!
6. Do they wash all of the sheets together?

Rent at your own risk!

This property has bed bugs. I had a severe reaction to the bed bugs, as pictured.

My cousin reserved a cottage for her, my mom, and I for September 27-30, so we could attend Ocean’s Calling music festival.

I woke up on the morning of September 28 with bed bug bites across my hands/wrists, knee, face, neck, and stomach. As you can see in the photos, I had an allergic reaction which necessitated a $300 trip to Urgent Care, 2 shots, and 6 days of medication.

We reported this to the property early on the 28th and were told we would receive a full refund. After vacating the property — which cost an additional $220 in parking fees after we had to find a last minute place to stay — the manager recanted and said that we would not receive a full refund, but might get a partial refund after they completed their own investigation into the cottage. Nobody came to check on us that morning, and nobody seems to care.

Given that there was another review of bed bugs in September — which unfortunately we did not see as we had booked this in March — I don’t feel that the property is safe or cares about the safety of its guests. Either there are bed bugs in more than one cottage or we were willfully placed in a cottage that they knew had bed bugs.

We missed the festival as my blistering was too severe to attend, and I still have widespread blistering on my face and hands that makes it difficult to complete my work or daily tasks. I am on a strict medication regiment all week to try to clear up the inflammation and itching. All of my clothes had to go in the trash.

This has been a nightmare. I would never recommend this property.

We checked in today, Labor Day 2024. The outside was beautiful and very cozy. We unpacked. Left for dinner. All was great until we went to bed. The bunk room was filled with bugs… some look like bedbugs… some fleas. The linens appear dirty. As we’ve been barefoot inside, our feet are now black. I called the office and got no response on the emergency line. Left a message. I am on chemo, immunocompromised so we are now packing at 1 am after a 3.5 hour drive. I haven’t been on vacation since 2008 becuz of health and financial issues. This was a treat for my daughter and I that is now ruined. Outside looks great. Inside not so much. We were supposed to be here until Friday and praying they refund our money so we can salvage at least something of this disappointing mess. And when we get home, we get to leave everything outside while we have to detox all of our things.

Update: The property manager came out personally the next morning, was very personable, and gave us a full refund, offered a different cabin and a reduced trip in the future… went above and beyond. He assured us the cabin would be inspected.