Majestic Hotel

My review is broken down into two categories. One for the Majestic Hotel, and one for this portion of the OCMD boardwalk. As a family of 5, we gave the Majestic Hotel 3 stars. The pricing was cheap and we were able to book pretty last minute. The condition of the hotel is in a pretty deteriorated state. The new owners have made an attempt at "renovating" the building and rooms, but it's been done in a quick, sloppy, and cheap way. Our room had no smoke detector(safety & code violation), stained couch pillows & cushions, stained bed covers, old carpet, rotted wood trim & passage doors for the bathroom, no tv remote, no coffee maker or microwave(they're located in the common area-no amenities), bed side lamps did not work, closet door removed, and broken glass(cracked) on right window. The bathroom was not cleaned properly and had dirt on the floor. Excessive noise all night long from hotel guests. We had to report our neighbor due to screaming and crying for hours. Beds and linens were clean, and mattresses and pillow were new. That was a positive. WE RATED THIS PART OF OCMD 1 STAR. It was loud, dirty, 1000's of OBNOXIOUS teenagers, cursing, music blaring, marijuana being smoked , trash everywhere. Boardwalk at times couldn't even be walked on. IF YOU HAVE A FAMILY, DO NOT BOOK THIS HOTEL OR STAY IN THIS PART OF OCMD. This hotel and boardwalk is geared toward a certain customer and is not family friendly. It met our needs for the weekend, but we will not be returning.

I booked a room off Expedia. When arriving we were put into a room that was unkept(bathroom exhaust fan falling out of ceiling), the room was not cleaned(old soap left in both shower and sink.) There also was not a shower curtain rod or shower curtain. We told reception, they had us wait over an hour until we had to complain again. They wound up coming up to that room, and moving us to another. We weren’t thrilled, but we were trying to make it work. But then we get to the upgraded room, to find out the entire hotel is out of hot water. The pictures did not reflect how much of a trap house this hotel resembled. When we made the decision to check out, 2 hours after checking in, 2 other couples were also requesting refunds. The clerk was rude and not understanding to why we were all very upset over the price we paid for a dirty room, in a hotel without hot water to shower. Take it from me, save your money and stay somewhere else.

I am very disappointed with our recent stay. Upon arrival, we found the room was not as clean as expected, and overall housekeeping standards seemed lacking.

The biggest concern was a sink fixture that broke when my 7-year-old daughter attempted to use it normally. We immediately reported the issue to the front desk on the first day of our stay because we were concerned about safety. Despite staying for three nights, no one ever came to inspect the sink, check on the situation, or follow up with us.

To make matters worse, we were charged $130 after checkout for the damage, even though we reported it immediately and gave the hotel every opportunity to investigate while we were still on the property. The lack of communication, follow-up, and concern for guest safety was extremely disappointing.

I understand accidents happen, but I expect a hotel to take safety concerns seriously, maintain clean accommodations, and communicate with guests when issues arise. Unfortunately, that was not our experience.