La Quinta Inn & Suites by Wyndham Ocean City

This was our 4th stay. The hotel is very decent. Spacious kitchenette rooms, balconies, small but kid friendly pool, complementary breakfast and conveniently located near beach and restaurants. The hotel is clean for the most part but the hall leading to our room smelled like urine. The floor in our room was filthy. We asked for it to be mopped, which they did, with a swiffer. That didn’t do much. As usual we enjoyed our stay, we’d just like them to be a little more diligent with keeping the rooms tidy and smelling good.

My experience at La Quinta Hotel in Ocean City, Maryland, was unsatisfactory in several aspects related to cleanliness, maintenance, and value for money.

From the moment of arrival, there was a strong odor in different areas of the hotel, including a noticeable dog smell. Although this is a pet-friendly property, that should not affect cleanliness standards or the overall condition of the environment.

The pool was in poor condition and appeared to be poorly maintained, and the room also showed signs of neglect. The air conditioning system did not work properly, and overall the room did not reflect the level of maintenance one would expect.

Another important point was the cost of the stay. The approximate price of $1,800 for five nights does not correspond to the quality of the facilities or the level of service received.

Overall, the experience did not meet expectations. I believe the hotel should improve its cleanliness standards, maintenance, and general conditions in order to better justify its rates and provide a more appropriate experience for guests.

We stayed at La Quinta last summer because we’ve stayed there before and wanted to bring our dogs since they are pet friendly and we’ve stayed before with no issue. This last time we arrived to a dirty floor dead battery’s in the remote and ants crawling up the wall from the trash can next to the bed. We called the front desk about changing rooms but they were full and they said they didn’t have batteries and they offered us to come down and get a can of raid to kill the ants ourselves. Every time previous we have had no issues with this hotel. It was clean comfortable stays until our last stay. My wife contacted the new manager after our stay, she said she was new and she needed to talk to the owner about compensation for the terrible stay we had. So months go by and my wife reached out again and was given the run around and was promised a call back from the manager either on Sunday or Monday of this week because the manager was in a meeting but still nothing. This place was a awesome hotel clean very accommodating and pet friendly. The funny thing is I noticed on booking their rating has gone way down from what it was. In my opinion if this hotel actually cares about their guests they should fire whoever is in charge of running this hotel immediately. They obviously have no clue how to run a hotel or to actually keep guest happy. It’s clear they don’t care about the quest happiness or keeping the rooms clean. There are plenty of other hotels in O.C that would appreciate our money. My wife called Friday May 1st and was told the manager was in a meeting and then proceeded to leave her name and number with the front desk asking for a call back anytime on the 3rd or 4th and it now the 7th with no call from management. Does that seem professional?