Home2 Suites by Hilton Ocean City Bayside

We stayed 3 days/2 nights. We frequent Ocean City a lot and this was our first time staying at Home2. The room, super clean, small kitchenette, small couch, super convenient Location. Breakfast, for a hotel, was by far probably the best hotel breakfast we've ever had.

But...a few things that caught us off guard. The bathroom door...is not a door. It's a pocket door. And very hard to open/close (or at least ours was) and while we had no reason or need to lock the door, the lock on said pocket door did not work.

I was under the impression we were getting a queen sized bed. The bed definitely was NOT a queen. It was definitely a full, possibly a full XL but it was definitely not a queen.

And on the 5th floor, absolutely not an ounce of hot water. Not from the shower nor from the sink. We tried to let it warm up and after 5 minutes or so, it may have been body temperature warm. Not having hot water in the shower is reason enough that we will probably not stay here again.

Now, if hot water isn't an issue for you, go for it. Hotel is clean, staff was friendly and breakfast was great for free hotel breakfast.

I love this hotel. This would be our 3rd stay here. It’s a great location, affordable, SUPER clean, and the staff are great. I give 3 stars because our experience this weekend was basically ruined. We tried everything we could to spend as little time as possible in our hotel room other than to sleep due to the other guests around us. Our first night here, the people next to us stayed up all night playing loud music, hollering, and smoking. We could smell the smoke in the hallway and knew where it was coming from. After not getting much sleep, we were woken up at 6 am by the same guests… it sounded like they were literally banging on the walls. Our second night sleeping here was just as obnoxious… drunk, loud, and annoying guests across the hall. They were screaming, fighting, and carrying on for what felt like a whole hour if not longer around 1 am. We weren’t the only guests annoyed by those around us on the 5th floor. Both incidents the hotel staff did help us out right away and tried to remedy the issues. They were great and definitely did their part. It sucks that some people have to ruin it for everyone else and don’t know how to behave in a hotel and act right.

my stay at the Home 2 suites ocean city was not a good one. When I checked into my hotel room. The bathroom floor was dirty I didn’t have any lotion or body wash or an iron. I contact the front desk the agent apologized and stated she would send Houskeeping to my room. I let 2 hours pass by and no Houskeeping I called the front desk and asked them was Houskeeping coming housekeeping finally showed up after me waiting 3 hours total. What a lengthy process. (Terrible services) the next day I went to breakfast The next morning and there was hair in my eggs. I informed front desk the agent then apologized again. My family and I left out for the day after a long day at the board walk playing in the sand and ocean we were ready to get back in the room to shower. We get to the room the key cards do not work so we were standing out side of our room door unable to get in. front desk had to try several keys and they all failed she finally used her master key. then she had to keep running back and forth to find a key to let us in the room. Because I did not want to
Move and we only had one more night to stay engineering finally came and used their master key. Maybe needed a hard reset. After the agent finally came back to our room with a key that finally worked. I spoke with the general manager after I checked out of there Hotel who stated she would issue 10,000 point for service recovery that I have yet to receive on my Hilton reward profile. What a bummer over all I rate this hotel a 1 star hotel. Communication and hospitality and efficiency is terrible. Overnight audit she walk around with her shoes off and boops popping out of her shirt with tattoos on her boobs. What is going on ? What happens to good hospitality and appropriate attire? I was an executive Houskeeping manager and a front office manager for 12 years in downtown Baltimore, Maryland you guys need to do better with picking candidates to manager your departments. It starts there poor managment = poor staff Someone is dropping the ball. Property has Good potential. Poor backend