Holiday Real Estate, Inc.

Rented a place through AirBNB, and Holiday Real Estate was the 3rd Party Host. The place i rented out, ended up getting canceled, less than 24 hours before check in was to occur. Holiday ended up finding a similar place in kind. Provided new details of new location, only to show up to the location, and the wrong code was provided. There was very little guidance on how to contact someone after hours for emergencies. We waited an hour and 30 minutes until we were contacted back, with a new code, after driving 3 hours and needing to use the bathrooms.

After this long wait just to get access into the home, there was an awful smell. Propane was left on to the kitchen burner, and the house was filled with propane. What do i do? i called back the emergency help line to inform them of the situation, only to be told no tech is able to help, yet it was a 24 hour emergency line?

Took all this and explained my issues with the manager, and he didnt seem to care, as he continued to ask me, i understand that was yesterdays issues, but how can i help today? he thought providing a 10% discount on a FUTURE stay was satisfying and sufficient. Completely unsatisfied with my stay and the managerial assistance that was provided.

⭐☆☆☆☆

I had a very disappointing experience with Holiday Real Estate. Our reservation was canceled because the company said all guests were required to have at least two years of full-time employment. However, this requirement was not clearly listed on the booking page when we made our reservation. We were later told it was only available through an additional link in an email, which is not something most guests would expect to check before booking.

The cancellation happened late, leaving our group of six scrambling to find another place to stay for the Fourth of July. On top of that, we are still waiting for our $1,800 refund, even though we were told it would be processed immediately. Since six people contributed to this trip, the delay has created unnecessary stress and made it difficult to book another property.

I understand that companies have policies, but important eligibility requirements should be clearly displayed before a reservation is accepted—not after guests have already made plans. I hope Holiday Real Estate improves its communication and transparency so future customers don’t have the same experience.
Ps: they need to fix how they speak to other customers on the phone.

Rented an older unit and didn’t expect perfection but 2 things ruined the stay. 1. The dryer didn’t work and when you’re going away with your family it’s nice to be able to wash clothes during your stay. 2. The entire place smelled like urine. Bad. I mean you couldn’t sit in the living room because the smell was so strong. My father wanted to find somewhere else to stay because it was so bad. The love seat was still wet when we got there. The office was notified and realistically did I expect them to get the dryer fixed before we left? No but I did expect them to address the odor because it shouldn’t have been that hard to do. They did nothing. Blew it off. Went to check out and the lady wants to give me an attitude because I brought it up again. If you’re in the customer service business and you know you gave a terrible product, the last thing you should be doing is giving an attitude. I already know their response to this. Yea I blew up. After her attitude, I was mad but I feel like I had every right to. It was still a lot of money to rent this place. So they can give some bs excuse on here on why they think they are right you should expect more from a company like this. Sorry about the late check out, guess the rental agreement only matters when it benefits the company.