Holiday Inn Express & Suites West Ocean City, an IHG Hotel

We had issues with our IHG points and were told all those rooms were booked despite a no black out. The ONLY REASON we stayed here was because it was Pet friendly . We we got here the clerk did upgrade us to a suite, and it was appreciated. The "suite" consisted of a love seat and a coffee table area . Anyway after driving 4.5 hours to get there our 8 y/o grandson had to use the men's room that was out of order . We were told at that time that the pool to was closed. Not off to a great start. We get to the room and there's a foot long hole in the carpet.
Over looked all this because my grandson loves hotel life called dibs on the bed and was happy as can be.
With all of this above said, the staff couldn't be any nicer and accommodating . The free breakfast in the morning was pretty good and changed somewhat day to day, with a huge variety of food. There was an area to bring the dog for it's business and they even provided bags . Location wise I thought it was great, it was a 5 minute drive to the strip, and boardwalk, and all the great restaurants around the area.
At the end of the day we left satisfied. But I'll leave my dog home next time and get a beach view on the strip.

If you’re looking to stay in a place in Ocean City to be away from the hustle and bustle of downtown or going with a group of friends and want something a bit cheaper, this is the place to stay. It’s only a 10 minute drive from the boardwalk. This hotel “got the job done” as people would say, I good place to put your head down and sleep for the night. The staff were friendly, and it wasn’t dirty. It had wear and tear and the sheets and bedding could have definitely been cleaner and the bed was so uncomfortable it triggered migraines. Also, housekeeping only came one day and only made one bed. The breakfast was good and they have an indoor pool (none of us tried it). Like I said, it got the job done but a bit more cleanliness and definitely better bedding would make me want to stay there again.

Friendly front desk staff and had treats for visitors with dogs. The room was clean and comfortable. Only small issues was the refrigerator was full of ice and the door won’t close all the way and the AC when it turned on is very noisy. Overall great place and location.