Holiday Inn Express & Suites West Ocean City, an IHG Hotel

This place is extremely disappointing. I haven't stayed at a Holiday Inn for some time, but the reputation has always been good. But this room is tiny and poorly appointed. It smells like there has been a flood and mold covered up by some sort of sickening vanilla scent. There is mold in the shower and the carpet is stained. There are ZERO USB power ports in the room (this is 2024; how does this not happen?). The only plus side I can see is that the staff is very nice and the room has a microwave. Otherwise, I cannot understand why I would ever choose this place over the Tru by Hilton where I've recently stayed for the same price. Extremely disappointing.

I was prepared to write a glowing review of this hotel. But I was totally blindsided tonight. Guess Extended Stay in West Melbourne, Florida, spoiled me. They accommodated my son and I at every turn. Not Holiday Inn Express. The guy at the desk essentially said that we are being kicked out tomorrow for - I guess - better customers. We have been here a few days, traveling a long distance from Florida, waiting for our Winter rental in Ocean City. I have been reserving one night at a time because the timing of our new home has been up in the air. You would THINK that great Customer Service would tell you ahead of time that it's a good idea to reserve in advance because of Sunfest. Nope. All I got was a cold response to my request to stay another day. I'm taking back membership and never staying at another Holiday Inn again. If you treat your new members this way, without a second thought, I am not interested in supporting you. I have a feeling that my 30,000+ followers on social media sites will listen. I am about to tell many of them on Facebook. My highly sensitive autistic son and me - a senior - are greatly inconvenienced by this greedy decision. We won't be back.

I would not recommend this hotel for a quick overnight stay or a week long stay. We checked in on a Tuesday and checked out on a Saturday. During our stay our room was NEVER cleaned. When we arrived our bathroom smelled like urine, the carpet was gross and damp, looked like our pillow cases were never changed, our vent had dust and dirt that blew out of it, our shower looked like it had never been cleaned (had mold and sand stains on the bathroom floor) on top of that our room was never cleaned during our stay! Our towels were never replaced, trash never picked up, bed never made, bathroom was never cleaned. It was gross! We told the front desk they said they would address it but nothing was done while we were there. Other families we were traveling with had the same experience. We thankfully were not in our room much during this trip but when we were it never felt comfortable because of the lack of cleanliness. Fair warning…do not book this hotel!