Grand Hotel

The rooms are good but outdated. Linens are comfortable, but beds not as comfortable as they could be. Needs new rugs, paint, etc. But the location is wonderful. Balconies are large and offers privacy. I mean...just check out that sunrise!! Cracked the balcony door and slept to the sound of the waves. I wouldn't hesitate to recommend but just know it's not a new hotel. It just needs some refreshing. The restaurant/bar is a great place to watch a game and get a beer, but lots of fruit flies. Outdoor and indoor pools are pretty nice and the game room was actually excellent.

We have been going to The Grand for quite a few years now. Every year we check-in as a gold member we ask for an upgrade if its available. This is the first year they wouldn't give us a better room which was disappointing. When I mentioned that, they said that the Gold doesn't offer an upgrade but showed them where it does when reading what you are offered online. Anyway that was a big disappointment. We also noticed the halls and rooms have deteriorated somewhat and rugs looked kinda dirty like it wasn't been kept up as well as in the past. With that said we love the location very much for ocean access, Broadway access and street location for some places we like to eat. We like the coffee shop and the pizza shop on the premises. We hope they clean up the halls and rooms and next time abide by Gold option of room upgrade. Otherwise remove it from Gold. Oh they also didn't offer us the free bag of goodies when we checked in. We had to ask for it a couple days into our stay. We did hear they had new front desk supervisor so don't know if that had anything to do with the stuff going on there.

Front desk people were very nice. The room was oceanfront, very clean, and had a great view. I expected the room to be cleaned daily, with fresh towels and bed made up but on the third day, I finally had to ask for those things to be done. Overall our experience was good except for the daily cleaning of our room.