Francis Scott Key Family Resort

This is our 2nd year staying at Francis scott key for the most part its a great place with great amenities. This year there only seemed to be 1 shuttle going and had to wait a really long time. Our last 2 days in the evenings there was a 2nd running. One time we waited 40 mins to get back from the shuttle and thats only because someone in our party was at the resort and went over to the shuttle that was just sitting there to tell them she was waiting on us to be picked up. Also day 1 our shower was clogged. We told the cleaner 2 times and she made a call in front of us and they told her it would be soon when they came. Never showed up. 2nd day told them again. Nobody. Third day we physically saw a maintenance guy and he immediately came. So either the wrong people were being told or someone didnt care for 2 days. One other thing in both rooms we had the electrical outlet by the sink not work. Sometimes the 1 room would work if you kept resetting the outlet. Few other things we noticed. In the indoor pool area the bar was closed our entire trip. The lifeguards were distracted and on their phones. Im going to chalk it up to possibly being short staffed.

The staff was very friendly and helpful! We stayed in the Florida building which has kitchenettes. We enjoyed our stay, the shuttle service is definitely a plus, Sarah and Frank were so friendly! The arcade area was extremely warm. The pools were nice. My only complaint would be the window to the room, there is only a blind and no actual curtain to keep the light out of your room so it always looked like it was daylight outside even at 2am. That made it a bit difficult to sleep. We did end up putting a blanket up there to block out some of the light. Overall, we enjoyed our time and the amenities and we would come back!

Overall the room and pools where nice. The staff wasn't doing their jobs. I understand they are mostly teens but when the lifeguard is on their phone entire time.... Unacceptable.

Outdoor hotub that says no kids, was full of kids. No reason to make rules without enforcing them.

A young man ( with a mental issue) pulled out his private parts and started peeing in front of my daughter. My daughter refused to go back to the pool. I don't believe the staff cleaned the pool after even though we told them about it. It's the parents job( grandparents in this case) to watch their own and we want everyone to have fun..... He deserved to be in the pool as much as the next person but the parents should be watching their kids more closely to ensure something that disgusting and inappropriate doesn't happen to anyone... Let alone to a ten year old girl. You'd think FSK would have at least offered a refund for a night or something, as one of the main reasons we booked there was for the pools.