Francis Scott Key Family Resort

Overall its a cute family resort. It is definitely dated and in need of some refurbishment, but I wouldn't say its run down. The indoor pool is great for kids, and the snack bar is perfect and very affordable. Weather didn't permit us to use the outdoor pool, so I can't comment on that.

We stayed in one of the rooms with a kitchenette, which was clean and housekeeping always left it in great shape. I will warn you that if you have people above you, you will hear every footsteps, word, snore, and toilet flush. There's no soundproofing at all.

Service was amazing and every single employee there was incredibly nice. I would recommend it, but I would also tell the person that it has some flaws. Overall I am happy with our stay!

I have a special connection to this property because I came here as a child, and now I’ve returned several times as a mom with my own children. Unfortunately, I’ve noticed the resort seems to be going downhill over the years.

While the pools were fun for the kids, the overall experience didn’t justify the premium summer price. Our room was much more outdated than the photos advertised. There was rust on the light fixtures, ants near where we stored our luggage, the shower drain didn’t drain properly, and the beds were extremely worn out and uncomfortable. The pull-out couch mattress was badly stained and clearly needed replacing.

The welcome packet also contained outdated information. It instructed us to get mini golf clubs at the front desk, but we were told we should have gone to the pool instead. If procedures have changed, the printed materials should be updated.

There were signs advertising ice cream around the pools, but none was available anywhere on the property. The indoor pool concession stand was closed the entire time, and the ice machine we tried had no ice. I also didn’t understand why everyone had to exit the indoor pool for mandatory 10-minute breaks without any explanation.

The on-site restaurant forgot several items from our order and had us return to pick them up instead of delivering the missing items. On checkout morning, despite having a “Do Not Disturb” sign on our door and checkout not being until 11:00 a.m., an employee from the pizza restaurant knocked just to ask if we were leaving that day. It was confusing and unnecessary.

One feature I did appreciate was the reasonably priced laundry room. However, the coin exchange machine was out of service, so bring quarters if you plan to use it. I ended up getting change from the bank next door, and their employees were incredibly kind and helpful.

I also remember this resort sending promotional emails in the past, but that no longer seems to be the case. It may seem like a small thing, but it adds to the feeling that some of the little touches that once made this place special have disappeared.

Overall, the property still has potential, but compared to what I remember, it doesn’t seem to be maintained the way it once was. If you find a great off-season rate, it may be worth staying. At the current summer prices, though, I don’t feel the accommodations, amenities, or overall experience justify the cost.

I have been going there for 25 years! I will not be going back! Because my family has been going there so long we were red, white and blue members which means, we got auto booked for the next year with a $200 deposit due 10/1. When I went to check out, I asked about it because it was not mentioned. I was told at that point that they no longer do that and we also no longer got our discounted price! So, I asked ok well what's the price for next year! It's going up $600! Plus they wanted almost $800 right there and then or else they release the place to anyone. 25yrs of business means nothing to them!
Things that happened during our stay, they closed the pools 10 mins early every night, staff at the pool were rude!
They only had the one shuttle bus running when normally there is two! When I asked the driver he said they were cutting cost! Well.......
The floor in our bathroom is rotting.
Our screen door was missing!
We were missing half the kitchen utensils.
No vacuum. We did have a broom, but no dustpan!
Mirrors were missing off the walls!

I'm sorry, but it was already expensive, but whatever then the bullshit they throw at me at checkout! Sorry it's complete bullshit!

They lost not only my business but many others!