Francis Scott Key Family Resort

Someone came and cleaned our room every day when we left for the day for softball tournaments. They even folded our clothes laying around. Very appreciated. We did have ants, which others from our team had too, but ... not a big deal,they weren't near the fridge or the bed or shower. Fun place with everything a family would enjoy. Free movies, mini golf,multiple pools, laundry, ice, and a shuttle bus. Just fine for myself and my 11 y.o. daughter. Also close to outlets, Dunkin and other eateries.

Stayed here this past weekend with my family & I have to say that I am super disappointed. When we arrived to our room, the room smelled super musty. Dust was visibly hanging from the ceiling. The inside and outside of the toilet was not clean. The cold water smelled like sewer while the hot water smelled like metal. My kids took their shoes off for literally five minutes & their feet were black. We have to wear shoes on the floor our entire stay. The floors were not vacuumed. The thin fleece blankets had hair on it. I just could not believe any of it. I felt so disgusted being there. While we were there someone pooped in the indoor pool. There were other guests who were sitting on the steps outside the rooms smoking cigarettes. I swear I could not have checked out fast enough. I get what the whole concept of your resort.. the outside pool was decent. The shuttles. But this cannot be you guys standard of a hotel/resort. Renovate your resort, fix your water system, & crack down on your housekeeping. I cannot believe you guys. This was the true definition of looks can be deceiving.

Loved every minute of our stay! Every single staff member was polite and went the extra mile for anything we wanted and needed. Very kid- friendly. The shuttle was an incredible option with great drivers!