Dunes Court

I'll start with the bad, that way I can finish on a good note.

We arrived and the parking was difficult to get into with our big truck. If you're not driving a compact car, you're going to experience issues with this.

We had to drag the luggage up two flights of stairs to our room (maybe there was an elevator but no one let us know where). The stairwells were gross and very narrow, with chipping paint and sticky floors. Inside the room, it was small, window AC unit was dirty and windows too, so it was difficult to get a view. Bathroom is very small. The pull out sofa mattress was pretty gross with stains and discolorations. We put as many blankets as possible down to barrier. The way the room is set up, we had to squish the two queens together to open the sofa bed. The carpets are stained and gross. I wouldn't take my shoes off.

That all said, the service was wonderful! They brought blankets to the room right away for the sofa bed and even changed our room for us when the original just wouldn't accommodate my family. The lobby is small.but very clean and well-decorated. Easy check-in, easy check-out.

Probably would not stay again.

Our stay at the Dunes was a wonderful experience...that is until we got home and I realize that aside from the $350 nightly rate, my credit card was charged an additional $100, on the day of checkout, and my card info was manually keyed in!! I have spent days getting the run around, yet nobody can tell me what the charge is for. No offer to refund or credit my card. Obviously, I will have to dispute the charge, as I definitely did NOT present my card for payment for anything other than the room charge! I really thought we had found our place to stay when in OC. Back to square one.

Hi we stayed Friday-Sunday our stay was to be till Monday but got cut short due to a fire you read that right…a FIRE we were in room 206 and to the right of the stair well about 4 room down in the middle of the night smoke was coming out of a room and we heard fire. A couple was screaming is anyone here or working. No one was in the office or answering. Fire fighters came for a short amount of time acted like it was nothing said it was electrical and that was it. No smoke detectors went off nothing. The manager refused to refund us so we left. We could not stay feeling unsafe with our epileptic 4 year old. With the manager saying it wasn’t that bad. Fire is bad! Smoke is bad! The smoke came from the couples vent they had to be relocated. We will never go back to that location and for safety just hope to warn others because they kept this very hush hush. August 3rd we left and they kept our hard earned money and I’m sure many others with faulty electricity!