Crystal Beach Oceanfront Hotel

This hotel is not worth the price that they charge. First thing we had called to request a crib or something for the baby to sleep in a few weeks prior to coming to the beach. They said they have them and it would be set up when we got here. The crib was not in the room. We had to ask them and they did bring it later that day. It was a pack n play which was alright but it was not clean. Thank gosh that I brought Lysol wipes with me that I was able to clean it. The parking is not free it cost $70 to park for 7 days. The parking spaces are super tight together and had to get the kids out of the vehicle before we could even park the car. We got placed on the second floor ocean view. It was an alright view but there is construction going on right in front of you. They are putting a new hotel in. We had a side view of the beach. We got a call in the morning that the second floors ac broke and they gave us two options. The options were they could bring a portable ac unit in or we could switch rooms. Well we picked the portable ac unit since we do have a baby and a toddler and a pre teen child so we have lots of stuff to have to move. The maintenance guy came to put the unit in and I asked him if we were going to still be able to get on the balcony and he said no. When they never told us that. So we went down to the front desk and told them we wanted a balcony ocean view room and that is what we paid for. He switched our room to the 4th floor. They did not help move our things it took about an hour and a half to get everything moved. Then we go to take a shower there is mold in the shower the water pressure to take a shower was awful. I had to literally take a cup and wash myself in the tub the tub plug would not stay up unless you physically held it up so it filled up while trying to shower. When we asked about reimbursement they declined it. I would highly recommend to not stay here.

I arrived in OC on 9/18/26 to celebrate 2 of my grandson's birthdays; I chose Crystal Beach Hotel because of it's location and because it looked decent from the photos posted on their website. We stayed in rm 524 which gave us a pretty good ocean view despite the run down building beneath the balcony, but still able to see over it to the ocean. The room was not that bad, other than the worn and not so clean looking sofa and shower curtain with holes in it. My biggest disappointment was that on the day of our departure (9-20-26), we left my grandson's necklace hanging from the tv after untangling the chain and completely forgot to retrieve it. I left on Sunday and called on Tuesday to ask if the housekeeper had turned it in to the front desk. The young lady that I spoke to, told me that noone else had rented the room since our departure, but that the housekeeper had not turned in anything. I asked if they could check the rm to see if she had overlooked it when cleaning and was told that they would ask her in the morning when she was back in. I called again yesterday late morning and was treated like a bother and told that she was cleaning rooms now and would be asked at some point. They never called me back to say yes, no... nothing. I explained to the young lady that this necklace has sentimental value (it was given to my grandson from an aunt who is currently battling cancer), it's worthless in monetary value and could be mistaken for real gold when looking at it and it has his name on it. This is so upsetting and I hate that we forgot it, but hate more that someone working in the hotel industry thinks that a forgotten item is automatically theirs for the taking and customer service feel they can just brush off a guest and not have the decency to even respond to customers concern or complaint. Will not be patronizing this hotel again. To anyone that chooses to stay here or anywhere else, please just double check that you have everything before you leave, because there's a strong possibility that you won't be getting it back.

I have to say our stay was great other than the first night they gave us a room with a loud AC unit. Staff was very friendly and efficient at helping switch rooms. Very nice location, has 2 pools and a bar/restaurant with good food. Overall I’d stay there again.