Crystal Beach Oceanfront Hotel

This hotel is not worth the price that they charge. First thing we had called to request a crib or something for the baby to sleep in a few weeks prior to coming to the beach. They said they have them and it would be set up when we got here. The crib was not in the room. We had to ask them and they did bring it later that day. It was a pack n play which was alright but it was not clean. Thank gosh that I brought Lysol wipes with me that I was able to clean it. The parking is not free it cost $70 to park for 7 days. The parking spaces are super tight together and had to get the kids out of the vehicle before we could even park the car. We got placed on the second floor ocean view. It was an alright view but there is construction going on right in front of you. They are putting a new hotel in. We had a side view of the beach. We got a call in the morning that the second floors ac broke and they gave us two options. The options were they could bring a portable ac unit in or we could switch rooms. Well we picked the portable ac unit since we do have a baby and a toddler and a pre teen child so we have lots of stuff to have to move. The maintenance guy came to put the unit in and I asked him if we were going to still be able to get on the balcony and he said no. When they never told us that. So we went down to the front desk and told them we wanted a balcony ocean view room and that is what we paid for. He switched our room to the 4th floor. They did not help move our things it took about an hour and a half to get everything moved. Then we go to take a shower there is mold in the shower the water pressure to take a shower was awful. I had to literally take a cup and wash myself in the tub the tub plug would not stay up unless you physically held it up so it filled up while trying to shower. When we asked about reimbursement they declined it. I would highly recommend to not stay here.

Watch with booking with this hotel. My daughter has to have brain surgery. And I didn't find out until after I booked it and they will not give me back my money. And they want me to pay more than what. I put down on it, so don't go here because they will not give you your money back. No matter what you do. Looks like in order to get your money back. You have to go through the legal route, which is getting a lawyer and also contacting your bank institution to let them know what's going on too. So they can block it because they have no morals here. Let alone no feelings for any all they want. Is money money money? So they don't care if you book it and you have to cancel it. You will not get your money back. This is how terrible this hotel is plus the rooms are discussing. There's dirt, there's mold. The carpets are ripped up. Don't ever stay at this place. There's a lot better places to stay in notion. City maryland besides this place that are worth it. So stay away from this hotel. They are literally robbing you blind with their fees and not paying you back for an emergency.

I have to say our stay was great other than the first night they gave us a room with a loud AC unit. Staff was very friendly and efficient at helping switch rooms. Very nice location, has 2 pools and a bar/restaurant with good food. Overall I’d stay there again.