Comfort Suites

I reserved a room with fireplace & jacuzzi tub. On arrival, I was given a room without a fireplace. Back down to the desk & was informed the fireplace broke over the weekend. (There was no fireplace in the room at all, so this seemed a little suspicious a tale.) The whole reason I booked here was for some rest & relaxation and cozy ambiance in the room in February. They did refund my payment and I was able to find a room elsewhere with a great bay view, balcony, and a shared hot tub and indoor pool. I ended up extending my stay there, so this place lost out on a lot more $ from me than they might have, had they just done it right. They should have told me before I arrived! I like to try different hotels in OC, so I was coming from another local place and had to kill the whole day, just to be disappointed. Do better. Communicate!

I booked my stay through a third party site. They booked me a room that this hotel did not have available. I also got charged twice for the room. Talk about a disaster right? Well, Will at the front desk went above and beyond to help me settle the room and charge issues with the third party. He was super empathetic, he didnt make me feel like a hassel at all, he didnt rush me, he didnt sound annoyed, and he really put my frustrations at ease. Despite a rough start that wasnt even the hotels fault, he was an absolute pleasure to work with. I hope his boss sees this review he deserves recognition for a job well done. You have an amazing employee.

Dog friendly a plus. $35. Rooms very clean exception of ants if you bring food in. Dish network horrible connection. Freezes alot! Game room see pic. Most don't work and when you win you don't get a prize. Maintenance doesn't run the machines. Outsourced. Out of luck. Gym: see pic. One machine works. Enough said. Dog park is not fenced in as pic and most people do not pick up after their dogs. You have to constantly look down. Male Staff is not the friendliest. No good morning, hi, etc. Females very nice. The cleaning crew is friendlier!! They see you, smile, say hi, etc. Loved Maria!! Free Breakfast a plus. Overall the place needs a good upkeep, fix machines and retrain staff on how to handle customers. Area is great. You have all nearby as restaurants, mall, games, beach, etc.