Comfort Inn Gold Coast

I stayed in late December/early January and had a double Queen, bayview room on the top floor. The rooms are quite large, and the view was beautiful- marshlands with the bay beyond them. I liked how it was very private because of how the building is situated backed up to the edge of the marsh, so no one can see into the room. I left my curtains open for the view. The hotel is far back off the road, so that also made it quiet. The room was decorated nicely and seemed up to date. The room was quite clean but some debris (paper towel & someone's lost socks) appeared and remained for a day or two in the hallway to the pool and in one of the elevators. Housekeeping should check on the common areas more frequently. They only clean the room on the fourth day of your stay, but extra towels are available at the front desk. A few extra garbage bags in the bottom of the cans would be helpful. Instructions state to place garbage or soiled linens outside one's door in the morning. At times, garbage remained outside the doors a long time. Coffee was available in the lobby 24/7 but the cups were small and the coffee weak. A one-cup coffee brewer was available in the room but they should put more coffee in the rooms. Since I had to go downstairs to get more, I just got the brewed coffee available in the lobby. The pool and hot tub were clean and warm, but the hot tub's jets barely produce any bubbles. I expected stronger jets. I enjoyed both daily none the less. The front desk staff got the job done and accommodated any requests promptly (extra coffee for room, a laundry bag) but it seemed like everyone gave off a not particularly welcoming nor friendly vibe/ a little "cold" (which is not typical for the Eastern Shore!) But the price was excellent, I felt safe, enjoyed my trip and would stay here again.

First, I'll say that the front desk staff and housekeeping staff were very friendly and helpful. For starters, the lights in the parking lot were all not working. The lot is very dark. The carpets in the elevators are disgusting. I worked at a college campus and they remind me of the urine and puke stained carpets in the elevators. They smell accordingly. The pool had some sort of brown slimy substance in the bottom of it and there were no towels on the towel rack. The air conditioner in the fitness center worked, but the buttons to adjust it were broken. Also, the weights on the cable machine were mislabeled as the wrong weight. One half of the cable machine couldn't be used as the pin couldn't be placed in the weight stack. Also, the stationary bike peddles were broken and essentially useless. The room had the typical funky college dorm smell. We noticed hair and dirt in between the sheets. Also, the sheets were very stained (see attached pictures). The refrigerator shelves has what looked like sweet and sour sauce on them. The room did have a nice style if it was a little better cared for. With a little TLC, some carpet replacement, and attention to detail, this could be a decent hotel.

Our room was fine, parking sucked, staff was kind. Do not trust swimming in the pool. My daughter contracted impetigo (a serious skin infection) within a week after swimming in the indoor pool. The swab came positive for 6 different bacteria and fungus that the doctor said are commonly tied to poorly maintained public pools. We tried reaching out to management twice and never received a call back.

**EDIT** So glad the hotel can post an impersonal response to a review but can’t have an actual representative make a phone call. Great customer service as you all can see!