Coastal Resort Sales & Rentals

Just got off the phone with Amanda. This condo 307 Fountainhead is listed as ocean front. They bury one pic of the actual view and use that excuse as to why there’s a building for a view. Been coming here 30 years. This outfit is not honest. We will take action against them for their deception. I’ve included our “ocean front” view. Also when walking in, a pic of a door left leaning against the wall. The balcony with the building is billed as “Private”. So just disregard everyone’s view of this “private” balcony from the building in front of us or the parking lot. Went to go to the pool. They forgot our pool tags. Was told they’d run them up. An hour later, no tags. Called. Oh my manager stepped out for a meeting, don’t know when I can bring them. My wife is driving down so we’re not stuck here waiting another hour or two. Horrible experience, they should have been more accommodating. Dont use this outfit!!

Update. I immediately disputed the charges with the bank. I would have worked with them but they were rude and unwilling to discuss what we felt were their deceptive practices. The bank finalized their decision last month. We received all our money back. Don’t get taken advantage of, take action. Maybe they’ll change if enough people stand up to them.

If I could give Coastal Resort 0 stars, I would. I booked a vacation through them, received my rental agreement, signed the contract and then submitted the first payment. A week later I receive a phone call stating that there was a glitch in their system and the total price on my reservation was incorrect and that I needed to sign a new contract with the adjusted amount or would need to find a different place. I understand glitches can happen but the mistake was with their system and I already signed the contract with the agreed upon price. It would have been professional of them to own the mistake and at least provide a credit on their end since after all it was their mistake and the contract was signed. Seemed a little too close to bait and switch to me. After talking to the agent, she explained there was nothing they could do. I asked to speak to someone higher up and she said someone from the office could call next week. After rereading the contract, it states several times that it is a legally binding contract. Glad to know that there is nothing that actually holds them accountable for the reservation. Also to top it off — instead of receiving a follow up phone call like the agent mentioned, I got an email saying that the reservation is cancelled and they will be issuing a refund. No actual call for them. They clearly care very little and even mentioned that something like this has happened before with other reservations. Would definitely not recommend them and after reading other reviews it seems that they are a subpar rental company, definitely hit or miss— so good luck.

Unlike many reviews on here.
my family of 5 stayed here and had a wonderful time. Our condo was great, staff was very professional and greeted us with smiles. What it comes down to is when you go somewhere to stay if your polite, follow the rules and don’t act loud and obnoxious there is no reason for the staff to treat you anything but kindly. Many of the previous reviews I read were only one side of the story. Thank you for a great stay!!!