Cayman Suites Hotel

I stayed with my husband, place was clean, the room was clean with mini kitchen, wish they would of have more tools to work in the kitchen, we needed a toaster and asked for one at the front desk and they gave us one, but no much tools like spatula and things like that. I didn't like that you could hear people in other rooms at night time, pool was nice, not much restaurants around.

Young ladies at the front desk on their phone having conversation but not in English and didn't make any contact with guests, love that they had a coffee station all day.

Our room was great, we brought our own breakfast food and cooked breakfast every morning. The beach was close, and it was very clean. However, two staff members were not very nice. But other than that we had no complaints on the stay.

This was the awful email i had to send to corporate, Hope this helps you before booking!!! Wish there was a zero star review!
WORST EXPERIENCE EVER!!

My Family and I have recently stayed at one of your hotels for Labor Day , The Cayman Suites. As what your website portrayed to be an amazing experience turned out to be my worst nightmare 3 hours away from home. As our last family vacation before school started ended up being a sleepless 3 nights of discomfort and stress. As i proceeded to check in around 9:30pm i was greeted by a nice lady at first, once the check in was completed myself and 4 children headed up to our room, Room 313 which indeed was NOT our room. the key would not work, so me and 4 children walked all the way back down to get rooms keys that worked only to come back up to walk in on a male laying in the fold out bed with no clothes on in front of 4 children under the age of 8. I instantly became embarrassed and mortified. I asked my husband to assist me with figuring out what is going on. He politely asked the women at the front to desk to walk him up to the our original room 311 to make sure no one was in that room, she refused to do so and after asking numerous of times, explaining that was the least she could do they walked up to Room 311 and it was empty. We tried reaching a Jon Strickler multiple times as he's your general manager with zero response or call back. The room was terrible, Dirty and just very uncomfortable to be in. My children did not need to experience seeing a grown man sleeping in his underwear nor did I. The lack of efforts in customer service is disgraceful and unprofessional. I've taken pictures of your brown stained towels, mouse droppings, broken fire safety spouts, no safety exit plan instructions & broken molded tub to show in my google reviews. As you read i will NOT make a good review. Not that your company cares or will make any type of effort to make something right getting this off my chest was good enough i guess.