Castle in the Sand Hotel

I have been staying at this hotel since 2021. I have stayed during summer months and other years were for the beginning or April or beginning of October for some off season events. Up until this last stay in October of 2026 I never had an issue. Usually the cottages are ready even before check in time which is always convenient after traveling 6 hours. This time the woman behind the desk seemed absolutely lost. I questioned why my bill was higher than my receipt on my email and she told me she didnt know it maybe was extra fees. (Never had extra fees any other year) Got the keys noticed they gave me a 2 bedroom cottage i only booked for 1 bedroom(same every year). I went back and asked if it was a mistake she said no there is a problem with 1 bedroom cottage and was upgraded room no extra charge. (But they did charge me and I never asked for upgrade room) in this 2 bedroom cottage the bed had dog hair all over and bed was barley made. Opened fridge to left over food items from previous guests. Called the desk they asked me to come back to check in. Manager tried telling me I asked for an upgraded room because in their notes it stated "does not like 1 bedrooms" .... for 6 years I only stayed in the 1 bedroom cottages except last year they only had 2 bedroom available and that was fine. But the 1 bedroom are my favorite for just the 2 of us. Manager was really sure this was all my fault according to who ever wrote notes on their computer that I never stated. Got my 1 bedroom key finally. Asked for more towels 2 days into the stay and they told me the lady stopped by and I had a DND sign on my door (I didn't even have a dnd sign in the room..) told me towels can be delivered later... next day service never came to cottage or got towels delivered. One of my favorites places to stay on vacation is becoming stressful and I hate considering finding somewhere else..

The rooms are so outdated. Very very old furniture, tiny shower, small bathroom. The fridge was very old. The pool is excellent, and the location is excellent. But the rooms. We paid $500 a night. For those money the rooms should be better. Only the pool and access to the beach makes it attractive.

Recently spent a long weekend. Great location. Was able to walk out to the beach and has a great pool.

Very disappointed in the up keep of the room. Bathroom door had obvious water damage. Dust/dirt hanging from the ceiling above the bedroom ceiling fan. Furniture in the bedroom was ripped and had cigarette burns on it. Other items I’m not mentioning. No housekeeping came on the second day. When I went to the front desk to ask for some fresh towels, I was told they were being laundered and never saw them till the next day. I emailed the hotel twice after we left regarding my concerns with no response. Our room was over $500.00 a night. Definitely not worth it!