Castle in the Sand Hotel

The entertainment was very good. I loved it. the food was good and the breakfast. The room definitely need to be updated they still use keys to get into the hotel. It looks like more of a motel than anything. I didn't like the fact that my pillow cases had stains on them. Yes, they wash the pillow, but whatever was blue on my pillow was stained on all four pillows. They definitely need a new fridge, the one we had looked old and rusty. Everyone experience was different, and they had their own preference. The staff had very good customer service. We paid 587, and they charge more for the beach, veiw they really need to update their rooms. When coming in, they definitely need better signs because we thought the parking for that hotel was at the beginning coming in, and here it was for a over flow. We were going into the wrong building, and we had to call to see where to drive to, and we had to go all the way down, not an issue, but they definitely need better signs.

I was here early July after the holiday rush. This was my second visit since I was a kid many years ago. The front desk was very nice. I loved the location and being able to walk right to the beach. Yes the building itself is a bit dated but still great. Our rooms were nice. The beds were comfy, clean room, and the ac worked great. We had a bayside view and was nice. I did not get to the breakfast but enjoyed the music and food at Coconuts. The two for one happy hour was a nice touch. Overall was a great experience but yes could use some updates over time.

My family has been staying at Castle in the Sand for 30+ years, we always had great service until our stay this year. Our stay was from 9/3-9/10. The room itself was dirty and outdated. Along with that, our toilet seat, 2 of our stove burners, and tub drain were broken when we arrived. After a day we noticed that our AC wasn’t working properly and our sink had a leak that was dripping underneath into the cabinet. Maintenance installed a new toilet seat and new burners, but never fixed our AC, sink leak, or tub drain. We called and stopped into the office multiple times to tell them about the issues but nothing was ever done about them. We were kind enough to put a bag under the leak so the cabinet wouldn’t be ruined. We stayed for an entire week and our floors were only vacuumed twice and I had to ask for them to be vacuumed. One day we put up all of our chairs on the table hoping that would give them the hint to vacuum, and they didn’t. We called down and ask if they could bring a vacuum up to the room and WE would vacuum our own floors and they said they’d bring one up, but NEVER did. We stopped in the office and asked for a vacuum and they again said they’d bring one up, and didn’t! This may not seem like a big deal to anyone else but I have a 1 year old daughter who crawled around every day and is a messy eater, so it would’ve been nice to have clean floors. Maid service has never been a complaint for the past 30 years, except for this year. Previous years ours maids have always been extremely nice and accommodating. We thought that after coming to the same hotel for 30+ years we’d get better service and recognition but were extremely disappointed and very sad to say we will not be staying here any longer. The location is amazing, it’s a shame that the service was so poor, and that the rooms haven’t been updated in years. I would have loved to continue staying here and having my daughter grow up coming here just like I did.