Breakers Hotel

This is literally my first ever Google Review, that's how disgusted I am with the service & hotel staff. Day 1, walk into a room that is fresh out of 1962, with a 18" TV set & rock-hard beds. No biggie. Day 3 A/C breaks. We go down to the lobby, to inform the staff. "We will send a maintenance crew as soon as possible". No AC followed for the next two days, and we toughed it as we weren't in the hotel that often. Here's the point:-- When checking out, we politely asked for a partial refund as we had two nights of sweaty sleep. The immediately combative older woman (supposed manager) tells us they made another room arrangement & that it was OUR responsibility as guests to chase them down to get a status update. I just got off the phone with the same completely inappropriate "manager" who once again became combative when I suggested that they whom had our phone numbers on file, should've reached out to inform us of the change in rooms are responsible for a partial refund since they did not accommodate us for their dumpy hotel's shortcomings. She once again became combative placing blame on the CUSTOMER! If you've stayed in a remotely decent hotel before this lack of hospitality will irritate you, more than your lack of sleep on those rock-solid beds.

Absolutely satisfied! Rooms are very clean, staff extremely friendly and location is perfect. Appreciated the no-nonsense family environment! Very quiet, great upkeep and nice indoor pool area.

I enjoyed my stay at The Breakers from 9/4/22-9/10/22. The ocean and boardwalk views were fantastic!! Hearing the ocean waves was very relaxing. The room was clean and the staff members were great. A staff member let me have some seashells, as I had trouble walking to the beach. The location on the boardwalk was perfect. Reserve a room at The Breakers when you visit Ocean City!