Breakers Hotel

This hotel is the nicest hotel we have ever stayed at in OC, MD. Our room was spotless and loved the ocean front room. I have several pros and cons for this particular hotel and they are as follows.
Pros: The incredible staff. Everyone is so nice and always acknowledge us and ask us if we needed anything We had an incident where our air conditioner quit working. We went to the office and were greeted by two of the nicest women who went out of the way to help us. I believe Darrin is the lady who came to our room to check the thermostat which was no longer working. She said she would report it and have someone come in the morning to see what the problem was. Darrin left our room and came back shortly after with a fan to help keep us cool for the night. She offered us an apologia for the inconvenience for not being able to move us to another room as the hotel was full.Now for the cons:
Cons: The next morning my husband went to the front desk to inquire about a maintenance person coming to fix the ac. He was greeted by a Mrs. Gibbs who was rude and very nasty to him and insinuated that we somehow caused the air conditioner to freeze up. She also said we needed to leave it alone and didn't have any idea when the repairman would be there. Lucky for us he came early that morning and spent a few hours working on the ac and told us the problem was the thermostat had burned up and he replaced it. We told him how we were treated by this Mrs. Gibbs and what she had said. He showed us the thermostat and said it was in no way our fault that it was an old one and sooner or later they all need to be replaced. We never received an apology from this rude woman or even a check to see if everything was ok. You can tell she has no respect for the customers or her employees.
I would like to mention also how very nice Barbara was when we returned the fan. She ask us if the ac was running and if we were cool enough. We stayed at this hotel from Sunday to Friday and we loved everything about the hotel. When we checked out early Friday morning we were greeted by Denise another extremely helpful employee. She asked us how are stay had been and we told her we would be returning for a longer stay next summer. The entire staff is wonderful and hard working. They make this hotel a pleasure to stay. I do feel sorry for those who have to work with this rude and nasty person who claimed to put so much money into this hotel leading us to believe she must be the owner. I think a smile and a pleasant attitude towards the customers and the employees would be appreciated by all. You're only as good as the people around you. They can make or break you. Having said all this we look forward to our vacation next summer and hope that we will be greeted with the same happy customer service we received this year. Thank you Darrien, Barbara and Denise your the best.
Tony and Teresa

Fifth floor, oceanfront balcony with four great chairs. THAT was great! The rest of the Breakers experience...? Well:

Most of the front desk staff is amazing. Cleaning people give it their all. There's disgusting old carpet, dark hallways, torn towels and ripped up curtains, but the cleaning crew can't be expected to fix everything. Stains and stray food particles in our room on the floor and the towels were impossibly disgusting. Still, beds are comfortable enough.

Location here is prime real estate right on the beach, but there is nowhere to rinse your feet if you dare to go into the ocean. There is nowhere (I repeat: NO-WHERE!) to refill a water bottle or get a cup if it's 95 degrees outside and you're desperate.

But... there's Julie. During the 10 minutes I was in the indoor pool, Julie stood outside the window and yelled (which I could not hear since she was outside the window). So she came inside and yelled, but I still couldn't hear her. Then she just left.

Later I asked about getting a rollaway bed for my son, and she yelled at me again. Just for asking! I told her he could sleep on the floor and she yelled again! "We DO NOT EVER do this!" she spat, reluctantly giving us a rollaway bed. I asked her name and said, "Nice to meet you," and gave her my name. She did not smile. She did not repeat the sentiment. Maybe she knew this review was coming.

After arriving home, we got a $50 charge for that rollaway bed. No one ever mentioned an extra charge, even though I stood there for several minutes, being reprimanded for my request. When I called to ask about the charge, Julie answered the phone. AGAIN she yelled at me ("We don't let people sleep on the FLOORS! We don't provide extra blankets for that!") and told me I would have to dispute the charge with my credit card company, so now I'm doing that. If I weren't such an honest person, I would dispute every cent I paid to this hotel.

My guess? Julie owns it. How else could she get away with her behavior?

For what it's worth, I am a 60-year-old woman and was staying at the hotel with my 70-year-old husband and our two adult sons. We treated the property with respect and care, like we do wherever we stay. I doubt we are the only customers who have been treated with such disdain.

Julie obviously hates her job and hates her customers. The woman is over-the-top horrible. She does not belong in customer service and she obviously doesn't care about getting business at the hotel. I paid The Breakers $300+ per night ... and I'm so so sorry I did it.

I will never go back. (Julie is reading this now and saying "Yay! One less idiot staying in my hotel!" This victory is what she wanted all along.)

Owner is EXTREMELY rude and unhelpful. Needed help with directions because GPS was not taking us to the correct entrance and the owner yelled at us on the phone that “there are signs” and then hung up. Also the refrigerator was HOT! Plugged in, lights on, but not running or cooling anything.