Bonita Beach

This hotel was the worst bill I've ever stayed at in the carousel group new grip strips or handles for the tub. Even though you're seeing them in sand and then you're coming in to take a shower. The maid was in our room at four p m cleaning it and didn't seem to be in a hurry to get out. There was rust around the vents. My other half fell in the tub due to there being no curve, strips and or handles. I've never dealt with the hotel group. That is this horrible with customer service. In my life, the staff that was there and checking me in was great. They didn't seem to take my complaint at checkout. Very seriously, the outside hose where you rinse off from the beach. No longer worked, either.
They only had one ice machine in the whole hotel that also worked And trying to call their under customer service number is just horrible. They make you feel like you're less than.

My husband booked this hotel about 2 weeks before we traveled, as we were invited to go to Ocean City with friends and we wanted to stay somewhere close to their condo. I’m not going to lie- after reading some recent reviews about bedbugs and how rundown and dirty the hotel was, I was very nervous about staying here. HOWEVER- I was pleasantly surprised when we arrived. We had no issues whatsoever that couldn’t be overlooked. The room was clean and we had no signs of bedbugs. The hotel is older and, yes, it very much could use an upgrade. However, we didn’t really stay in the room other than to sleep. The fridge and microwave were very clean and it was awesome to have an apartment sized refrigerator to have cold drinks and such. We did not use the housekeeping service, but they did make sure we had fresh towels every day. For the price we paid, we were pleased and would consider staying there again.

very good hotel for the price! affordable for two college students taking a summer vacation. we stayed for 5 nights and all of the staff members were very friendly and helpful. right next to the beach, and you get a nice view from your balcony if you're lucky. it's in walking distance from several great restaurants and stores. overall, was perfect for us and our limited budget!