Bonita Beach

DO NOT book this hotel! I needed to cancel 3 days prior to arriving before the Nor’easter storm because it was getting worse and I had a disabled Vietnam Vet I was bringing to OC from 8 hours away. I contacted the property via messages, and phone call to the reservations department. They said no problem and gave me bookings.com phone number. I contacted them, they contacted the hotel I thought everything was fixed. Come to find out the hotel reservation department learned a loop hole in the system. If the booking company contacts them and the hotel fails to respond the reservation will be canceled by the booking company but that means the hotel doesn’t have to refund the pre-pay rates. I was told in good faith by the hotel they would refund me. I was told in good faith by bookings.com I was good and would be refunded. Several days later no refund. Called and spoke to the manger and he said he has issues all summer long with every booking company out there. Called the reservation department and she says her name is Kimberly but when you tell her you spoke to a Kimberly when you cancelled she says no Kimberly works there. All they did was find a loop hole in the system. If they don’t acknowledge the cancellation from any booking company out there that you use. They don’t have to refund. Bookings.com still has a confirmation that a verbal agreement took place between them and the hotel. Honest they must need the money that bad that they aren’t honest and good for thier word that I would receive a refund. I cancelled days in advance. This should not have been an issue. All they needed to do was honor their agreement. But because they won’t respond back to bookings.com I am out my pre-booking money. There are a lot of great hotels in OC go to the grand if your looking for good coffee and breakfast in the morning they have a great little coffee shop! Go to quality on the boardwalk if your looking for a heated warm pool in the off season. Stay at the holiday inn, or castle in the sand. I can go on and on I’ve about stayed at every place on the boardwalk. But this was a dirty move. Must be in pretty bad shape and hurting pretty bad. But if you use booking.com or Expedia or one of those booking sites red flag this place. I hardly ever have to cancel. But it just wasn’t worth putting a disabled vet in this weather. Shame on you Bonita Beach! Do better and fire Kimberly and your manager also. 7 comes before 10 so if bookings contacted you on the 7th then I guess that’s not a no show. It’s called you found the loop hole. But you shouldn’t play the system a refund should have been honored! A verbal confirmation was provided by the hotel but you failed to do the paperwork back to bookings. Bookings still has it documented the verbal confirmation took place between the hotel and them. All you had to do was the paperwork and honor your agreement. I did mine by contacting both the property and the booking company. How bad is the stay there that you needed to keep the money??????????????

Disgusting! The rooms were filthy, our balcony door didn’t close all the way and the lock on our door was broken. There was no hot water and mold in the bathroom. Not to mention, blood on the towels and no pillow covers on all of the pillows. It was so dirty I refused to bring any of my luggage to my room. So glad we only stayed for one night and checked into a different hotel. The hallways were hot and smelled horrible. The only good thing about this hotel was the parking and the coupon book we got. Don’t waste your money here.

DO NOT STAY HERE! As a former front office supervisor this is the most disgusting, unsanitary and unprofessional property. The first room we checked into was definitely a party room, strong odor of marijuana and alcohol. We immediately went back to the desk to get the room switched, the gentleman who did the change was very friendly and accommodating, I wish I remembered his name! When entering the new room, there were left over crumbs from the previous guests, smoke detector not even attached properly (usually a sign that the previous guests smoked in the room), mold on the shower curtain, stains in the tub chunks of dust on all the vents and something splashed all over the wall (couldn’t even tell you what it is). Oh! Let’s not forget we had no hot water the whole stay! We notified Expedia and then reached out to the front office to request us a refund and the hotel denied it. The front office manager came to the room and seemed as if we were inconveniencing him, no sympathy, no sincere apologies. 10/10 for his attitude, felt like a spit in the face. Told me housekeeping would come to the room, never did. Mentioned no hot water, said nothing. Wonderful hospitality! We called two more times after this encounter, NOTHING DONE. Props to the young lady who checked us out, she was a very sweet! Oh wait, let’s not forget the whole building had no AC, hot, humid, straight disgusting. Marijuana smell throughout the hallways. We didn’t even bother checking the indoor pool out. So if you enjoy mold, disrespectful management, the smell of hot musty marijuana then this is place for you!