Bonita Beach

DO NOT book this hotel! I needed to cancel 3 days prior to arriving before the Nor’easter storm because it was getting worse and I had a disabled Vietnam Vet I was bringing to OC from 8 hours away. I contacted the property via messages, and phone call to the reservations department. They said no problem and gave me bookings.com phone number. I contacted them, they contacted the hotel I thought everything was fixed. Come to find out the hotel reservation department learned a loop hole in the system. If the booking company contacts them and the hotel fails to respond the reservation will be canceled by the booking company but that means the hotel doesn’t have to refund the pre-pay rates. I was told in good faith by the hotel they would refund me. I was told in good faith by bookings.com I was good and would be refunded. Several days later no refund. Called and spoke to the manger and he said he has issues all summer long with every booking company out there. Called the reservation department and she says her name is Kimberly but when you tell her you spoke to a Kimberly when you cancelled she says no Kimberly works there. All they did was find a loop hole in the system. If they don’t acknowledge the cancellation from any booking company out there that you use. They don’t have to refund. Bookings.com still has a confirmation that a verbal agreement took place between them and the hotel. Honest they must need the money that bad that they aren’t honest and good for thier word that I would receive a refund. I cancelled days in advance. This should not have been an issue. All they needed to do was honor their agreement. But because they won’t respond back to bookings.com I am out my pre-booking money. There are a lot of great hotels in OC go to the grand if your looking for good coffee and breakfast in the morning they have a great little coffee shop! Go to quality on the boardwalk if your looking for a heated warm pool in the off season. Stay at the holiday inn, or castle in the sand. I can go on and on I’ve about stayed at every place on the boardwalk. But this was a dirty move. Must be in pretty bad shape and hurting pretty bad. But if you use booking.com or Expedia or one of those booking sites red flag this place. I hardly ever have to cancel. But it just wasn’t worth putting a disabled vet in this weather. Shame on you Bonita Beach! Do better and fire Kimberly and your manager also. 7 comes before 10 so if bookings contacted you on the 7th then I guess that’s not a no show. It’s called you found the loop hole. But you shouldn’t play the system a refund should have been honored! A verbal confirmation was provided by the hotel but you failed to do the paperwork back to bookings. Bookings still has it documented the verbal confirmation took place between the hotel and them. All you had to do was the paperwork and honor your agreement. I did mine by contacting both the property and the booking company. How bad is the stay there that you needed to keep the money??????????????

MOLD. DIRTY. RUDE.

Easily one of the worst hotel experiences I’ve ever had. Let me list a few reasons why:

1. No hot water the entire stay.
2. Mold on the shower curtains & walls.
3. Crumbs all over the floor from those who stayed before us.
4. Unprofessional manager & awful customer service. We were told maintenance AND house keeping would come around twice. They never once showed up.
5. Stained bathtub & toilet.
6. Locked us out of our room 1 hr before checkout even though we never once informed the front desk we were checking out.

You’re better off paying extra $$ and going somewhere else.

do not stay here. the ac is broken in the hotel so the hallways are reading at 89 degrees at 10pm. the rooms won’t cool past 74. we spoke to front desk multiple times with promises someone would be out to look at it and nothing!! i have small kids here and they don’t care at all. not only that, they gave us a handicap room without talking to us so we have NO TUB with two toddlers. furthermore, there are ants in the room and the sofa bed is unusable. the springs are so wide my elbows fall through them and hurt when propped up to look at my phone. this is such an expensive place for literally nothing good. truly, a motel 6 in the middle of nowhere would be better than this. so so disappointing that we save and save and save to come down to the beach and can’t even get AC, a tub, clean rooms and usable beds.