Bliss Salon & Spa

First I want to start by saying, I had a pleasant experience with the staff. They are all very friendly and fun to be around. My technician was lovely. BUT the pedicure I received was terrible. My toes were cut and filed but the corners and sides were not filed so they were very sharp and growing to cause ingrown nails. The filing was uneven and the paint job was horrific. I can’t even believe I was sent home like this.Towards the end of my pedicure, I overheard that my technician was in fact a hair stylist and not a nail tech. I don’t understand why they allowed her to do my pedicure if she is clearly inexperienced. Pictures were taken 1 hour after pedicure.

READ THIS REVIEW BEFORE YOU SIGN THEIR AGREEMENT. Based on their reviews, our family recently booked a bridal party spa day with Bliss for 5 people. A few days before the bachelorette party, 3 people in the party had emergencies - one had COVID, one's father broke his hip and pelvis and was hospitalized, and one's apartment flooded. We called the spa to reschedule - NOT to cancel or to ask for a refund of the $300 deposit - but simply to reschedule. In fact, the bride was absolutely heartbroken that the party couldn't happen when they wanted it to, AND 2 of the party were flying in from the West Coast and had to make last-minute flight changes. It was stressful, but they spent the next couple of days working together to find a new date. We called the spa as soon as things had changed, and the staff member we spoke with said it was no problem - the deposit would simply shift to the new date, and to call them when we were ready to reschedule. We called back within 2 days to rebook a new date. They said that on that date, their massage therapist was on vacation, so we said that was fine - we would just book other services instead. No problem, the date was re-booked. Great! When the $300 deposit was withdrawn from the bank, the person who paid it (the bride) emailed to make sure that it would in fact, be put toward the new date, and to rebook the services that had previously been massages. That is when the owner, Gina, stepped in to say that no, the deposit would not be put toward the new date. She referred back to the original agreement and basically said, too bad, you signed the agreement and it says that the "owner must approve any changes." We questioned why she couldn't just move the date. Why would she opt to take the $300, lose the business, risk her reputation, and not take the $300 PLUS all service fees and tips on the new date?? Made no sense to us. The party was all still coming, still getting manis, pedis, facials, etc., just on a different day. She again referred back to the agreement, this time running her email response through ChatGPT (which she failed to remove the AI prompt from before emailing back - yikes...) to ensure that she maintained a "firm but professional tone, and correct grammar and formatting." I guess she realized that her initial response was not so professional or well written, and wanted AI to do it properly. Aside from copying the entire ChatGPT response with the prompt when she emailed back, using AI was probably the smartest thing she did during the whole communication. So, the bride is out $300, but will hopefully find a more accommodating spa in Ocean City. YES, an agreement was signed. Nobody is disputing that. And I am not here to trash the service providers. I am sure they are fine. Just here to warn others that they will NOT be compassionate or flexible in any way should you need to change. At least Gina won't be.

To quote Tyra Banks , "It was so bad, I want to give you a zero, but that's not possible, so I give you a one." I went in for a haircut and clearly showed the hairstylist Shelly how much hair I wanted cut which would be about 4 no more than 5 inches since I had long hair that fell to my hip bone. When she saw the length of my hair she didn't want to wash it and would dry cut it because she didn't want to deal with my hair becoming tangled which raised a red flag so I asked if it would leave my hair cut even. She asked me why I would even ask her that but evidently I was right to be concerned. Before she started cutting she told me she would err on the side of caution and keep it longer since I loved my long hair. It was to my suprise when she was finished cutting my hair that it was was shorter than the agreed upon length. I cannot fathom how she managed to take off an extra 4 inches than what i had asked. I am upset that she cut off 8 inches of my hair and now it feels so short and my haircut is so unlike me leaving me dissatisfied with my new look. I am so confused how this even happened, how does one take off more than what I had clearly shown her (4in), especially when she said she'd make sure to leave it on the longer side. How could you possibly think that someone who comes in with as long of hair as mine was would want it completely chopped off? Not only was I unhappy with the length she cut my hair to make matters worse when I washed my hair and finally got to see it wet it was cut uneven. She "jokingly" told me not to look at the back of my head once the haircut was finished and apparently she wasn't joking after all. Now to have it fixed I'm going to have to get even more hair cut in order to have a straight cut. Let this be a lesson to not just trust the process and make sure your hairstylist does what you want and not what they want.