The Burgundy Inn

This is by far the worst hotel we have ever stayed at. By all accounts, a nightmare. Our room was dirty, and smelled strongly of smoke. The pillows had stains on them. The bed felt like laying on springs. It rained during our stay and water came in through the window and flooded the windowsill and started dripping on the bed. The bathroom fan fell out of the ceiling and we had to put it back in. The wifi did not work. A cockroach ran across the room while we were eating dinner. Nobody in our family felt safe or comfortable staying here, we immediately made the decision that it was not a safe and sanitary environment to stay at and checked out after one night. The only positive thing I can say is the staff was nice, and did try to address some of our concerns. However, this pleasantness quickly faded as soon as we inquired about a refund for the second night of our reservation (which we did not stay for - we checked out before 11am after our first night). The employee on duty the night we did stay had promised us a refund for the second night in the morning if we left before normal check out time. Management has since seemingly been trying to find any way out of not completely ruining a family’s once per summer trip to Ocean City. 0/10, do not recommend.

We had stayed here before and we love that it had a kitchenette in it so you could bring your own food and cook. This year they upgraded the furniture which we loved. I wish they would’ve kept the tables though and I hope eventually they bring back the freezer refrigerator combos because we like to bring some meals and cook, we had a lot of problem with the shower not being right, but they told us they were trying to upgrade the plumbing. Also, the floors could’ve been a little bit cleaner. They were very dirty. The location to the beach was only a block and a half, which was great. Overall, we really like the price the managers and the service help were very nice and they made us feel very welcome. we would definitely stay again. Thank you Tina and staff.

Based on the reviews, I will venture a guess and say that the room we stayed in was not "recently renovated ". The one point to stress was the excellent customer service. Other than that, not overly excited about our stay. Our room felt used. There were stains on the blankets. Couldn't get the TV to work with the taped up remote. Found out that previous guest must have removed the roku device. This was addressed immediately. Remote still only worked sometimes. Wifi was not very good. Housekeeping did not restock toilet paper, so ran out morning on last day. Was located across the street, so not very convenient to run down to get another roll. Did not care for the location. Wish they would let you know which building you're booked in when booking. Would have turned down the unit. Again, not the worst but have stayed at better with better accommodations at same price. Wanted to try something new. Friendly staff helped review.