Sun Outdoors Ocean City Gateway

Will NOT be back. We have camped here for YEARS and have never had the experience we have had recently. It must be the new management but this place has became horrible. Upon arrival not a single person behind the front desk greeted me even when I said hi. The cabins are FILTHY, you have to wear shoes inside because the floors are so caked with grime. The floors are peeling or it’s mold in the rooms. The beds are so uncomfortable and the futon feels like there’s years of people’s bodily fluids on it. The first night we were here my husband had an allergic reaction inside the cabin and last night he was bit up by something. They don’t pick up the phone in the office when you call, their own maintenance person stated they ignore the phones. No cable anymore and you barely get WiFi. I can’t wait for this vacation to be over! I would have left and complained the first night but didn’t want to ruin our vacation but everyday it gets worse. Take your money and put you in disgusting cabins! I will be reaching out to management after our vacation is finished ! Stop giving these people your money and go somewhere else!

I tried calling them everyday for a week before our arrival as I had some questions, but nobody ever answered or called me back. I would have cancelled if we were still in cancellation window.
The cabin was fine. We had to sweep it when we arrived, but that was expected as I’m sure nobody actually reads the check out rules and sweeps the floor. There is absolutely no shade in 90% of the campground which makes it incredibly hot.
The bus to the beach and water park only run Thursday - Sunday which we were not aware of as when we booked, the lady on the phone told me there was transportation even though we clearly booked Sunday - Wednesday.
The biggest complaint is we didn’t have water all night, and we tried to call the emergency number so many times, but nobody answers. We were staying with an infant so not having access to water is definitely a problem. We waited outside the front office for them to open at 8am, and were greeted by a woman at 7:50 stating they don’t open until 8. We were able to tell her that we haven’t had water all night, and she did send someone out around 8:30. I don’t understand how nobody answers the emergency line, and the office is only open 8am to 4pm!
We wouldn’t stay here again, and are hesitant to stay at any of the other locations in the future.

You can never get in touch with anyone at the office. They don’t answer the phones. Hours are terrible. Laundry room needs a folding table and maybe a couple of chairs. This place was so overpriced and it is a rip off. “Dynamic pricing?” How about $2700/month for July and August? We moved on to a much nicer/quiet place with plenty of space between sites all while being reasonably priced. I will avoid Sun Outdoors like the plague. This wasn’t even on the coast. I’d rather stay at Disney World’s Fort Wilderness. It’s actually cheaper!