Sun Outdoors Ocean City Gateway

We booked a deluxe cottage to stay at for the Boardwalk Rock Festival. It was perfect for our group of 6 (that included a 5-year-old)! We were able to save money on buying food at the boardwalk by making food at the cabins. It was affordable. There was a shuttle back and forth between the festival and the campground which made it extremely convenient. We loved the location of our cottage... so much so that we booked another two-night stay in June to enjoy Frontier Town for our daughter's birthday. Loved having a screened in board for night time and the mornings.

I tried to give sun outdoors every opportunity to respond to me before this review. I stopped by the office , i called several times and no manager would answer , show up, call back or respond.
We arrived and our cabin was nice. However, our screen door was broken. The very nice repair crew immediately came and helped fix our screens promptly and kindly.
A few days into our stay the toilet stopped flushing and backed up up into the bathroom. While moving the garbage out and looking for the plunger we found DRIED BLOOD in the bathroom which i reposrted with this incident . I immediately tried fixing the toilet myself, finding a plunger but it was not working. A woman showed up who got on the phone with somebody and told her to flush the toilet. I explained I didn't think that that was a good idea that it was going to go all over the place... She then proceeded to ask me if I had gloves or cleaning equipment. I am not sure but if this is the person coming to fix our toilet, shouldn't they have their own? As I did not have gloves, I ran around trying to find something for this woman like plastic bags which I gave her. A man on her phone explained how to fix the ball and flush and plunge. Which she did and finally got the toilet to flush. But there was a mess and a strong smell of sewage was wafting in our cabin. She then explained that this has been happening previously. I was happy that it got fixed. However, the next few conversations were unbelievable. She asked us if we had stuff to clean the mess. I looked at her and said what do you mean we have to clean this? She said she would be right back and left us with this mess not knowing what to expect. She arrived back with supplies and blatantly told us these exact words ...boss lady says you have to clean your own shit. Yep she said that word. I could not believe my ears. I calmly said I'm sorry. Are you kidding right now? So I guess I'm going to also be cleaning the dried blood that we just found as well because nobody decided to move the garbage pail to clean underneath of it before we came in for a vacation week ....She said no she was not kidding and dropped the buckets, the mop and cleaning supplies and walked out. I was so mad and just started cleaning. None of the supplies were labeled and some of the cleaning supplies were caustic and smoked like acid. I told everyone in our cabin family and friends to get out and open the windows. I later went back in, mopped, cleaned etc. i called and messaged to speak to a manager and nothing. I stopped by at check out and they could NOT believe that happened and still NO MANAGEMENT RESPONSE. I have called twice. NO MANAGEMENT RESPONSE. I say DO NOT STAY HERE. MANAGEMENT DOES NOT CARE and the sanitation situation is very scary

I originally made a reservation in March of 2024 for October of 2024, but life happened and I need to move it. We moved it to this weekend checking in on Thursday but then found out in February that our youngest son’s graduation was that day so we needed to push it one day more. They were fantastic about it, no issues at all. The campground was clean, peaceful and the staff was very friendly. We did use the mini golf but that was it. A bit too chilly for the pool and waterpark in the other resort. Our dogs enjoyed the dog area. We had a premium back in spot which had plenty of room in the hard surface space for our camper as well as an adjacent hard surface area for the picnic table and stone encirclement fire pit area. We will certainly be back.