Monte Carlo Boardwalk

This is our first night at the hotel. So far, it is a nice stay. The room has two queen beds, a small table, nice sized refrigerator, safe, small sink, small stove top, and microwave. Can bring your own paper plates, plastic ware, and plastic cups to save on meals if you so choose. My daughter and I brought stuff to make sandwiches etc. Easy access to the beach from where the hotel is and where we parked.

I would strongly caution anyone considering staying at the Monte Carlo Boardwalk in Ocean City.

We paid around $1,500 for our stay for four nights in August, and shortly after arriving we discovered visible mold throughout the bathroom, along with a strong unpleasant smell in the room. We also encountered bugs throughout.

We reported the mold to the hotel immediately. Someone came to the room and wiped some of the visible mold off the shower, but mold was still present afterward and the room continued to smell as soon as you walked in. Unfortunately, we were stuck staying in that room for the entire first night.

The next morning, I woke up with terrible allergies after sleeping in the room. We spent a significant part of our first night and the following morning trying to get the situation resolved. The hotel eventually moved us to another room, which we appreciated, but by that point we had already spent a night in the original room and lost a substantial amount of time dealing with the problem, packing everything back up, and moving rooms.

This was especially frustrating because our trip was already very short. Instead of being able to enjoy the limited time we had in Ocean City, a significant portion of the beginning of our trip was spent dealing with the condition of the room and trying to get the hotel to address it.

To make matters worse, the woman working the front desk in the morning was beyond rude and snippy while we were trying to get help. I do not know her name, but her attitude made an already stressful situation even more frustrating. When guests are dealing with a legitimate cleanliness concern, especially one involving visible mold, I would expect the staff to respond with professionalism and basic courtesy rather than making the situation more difficult considering this is a serious health hazard. The manager Todd refused to come out of the office.

We have numerous photos documenting the mold and the condition of the room, and we tried to handle everything directly with the hotel before posting this review. Despite everything that happened, the hotel is now refusing to provide any meaningful refund or compensation.

I understand that problems can happen, and I do appreciate that they eventually moved us. However, being moved to another room does not give us back the night we spent in the original room or the hours of our vacation we lost trying to resolve a problem that should never have existed in the first place.

For approximately $1,500, I don’t think it is unreasonable to expect a clean and sanitary room. What has made the experience even more disappointing is the refusal to offer any reasonable compensation after we documented the conditions and the impact the situation had on our already-short trip.

I would recommend that anyone considering staying here inspect their room carefully as soon as they arrive. The only good thing about this place was the location.

OK, let’s start with the good. The hotel location is pretty good. We are able to walk right out of the hotel through a small restaurant . If you want a Boardwalk view or Ocean view, you must ask for that and I’m pretty sure you’re going to pay more.
Cleanliness: the room was fairly clean except for a small area near the balcony that clearly the cleaner missed so when they’re back in the room, they should probably make sure that is an area they pay attention to as well. The bathroom was cleaned. The beds were clean, so no major complaint there.
Be comfort: not horrible, but they’re not super hard either. They could be a little softer, but it is what it is. I would imagine for the price however they would be better. The pillow is awful. Bring your own unless you like them super soft pillow.
Appliances: the heating unit was functional for cooling, but when we turned it on to warm up the room a bit it smelled like it was burning so we immediately cut it off. That needs to be serviced and should be serviced. I also noticed some rusting on the vent outside of the heating unit on the balcony so that makes me think it’s not safe to use.
The major issue in this room is the shower. They need to service the shower because the water gets everywhere as soon as you turn it on. It’s almost as if there’s a small piece missing inside the showerhead to control where the water sprays.
Sixth floor pool was nice. It’s the outdoor pool that was nice. There was only a couple of towels left so that tells me they don’t check to see or refill often. The staff was OK even though she was very friendly an adamant about asking my spouse if he was here with his family or if he was alone.
Oh another thing they need to check and fix. Is that front door, the entry door it is extremely difficult to open. My husband had to use some force to open that door.
The hotel is relatively quiet. We didn’t have any issues sleeping last night. It would’ve been nice to have a channel guide so that we know what channels we’re flipping through but other than that again it’s not luxury. It’s doable. It’s family friendly. It’s quiet. It would’ve been nice to have the view of the city or the beach, but I believe the way that the hotel’s positions you get the view of some trees and some houses or the beach on the other side. But the way my room is we got a parking lot and the house and some trees. I can’t even see the city.