Holiday Inn & Suites Ocean City

We just stayed here for the first time and it was by far our best experience in Ocean City. The hotel is clean, the staff is friendly, and the rooms are spacious, well-equipped, and spotless.

Upon our arrival, we were promptly offered bellhop service, which was a nice touch. There’s also a convenient changing room available if your room isn’t ready yet or if you need it after checkout for day use.

The room had everything needed for a longer stay! Plenty of space, a full set of utensils, dishes, cookware, a dishwasher, and more.

Our kids especially loved the children’s pool and wanted to be there all day. The outdoor heated pool was perfect for those shady moments when it felt cold and we wanted to warm up. The poolside service is a wonderful convenience. The servers are attentive and take orders directly from your seat and take your order to you, able to charge to your card or to your room.

For this stay we did include breakfast in our hotel package, but I probably wouldn’t do that again. It was convenient & saved a few bucks over eating out, the inclusive menu was limited and the taste was not the best. It might work for a few days, but not for a longer stay.

The hotel is about a 30-minute walk or a quick 5-minute drive from the main boardwalk attractions like the amusement rides. So it close enough to enjoy all the boardwalk fun but far enough to relax.

Overall, we loved our stay and will definitely be returning!

The location of this hotel is great, and the attached restaurant, Touch of Italy, is worth the stay. The rooms are a place to sleep, and not much more. They’re clean, the beds are comfortable, and the view of the ocean from the balcony is very nice. Listening to the waves break on the beach from the balcony is nice as well. The cleaning staff does a nice job of keeping the rooms clean, but the carpet is a disaster and a bad idea. It would make more sense to have the entire room tiled to eliminate the dampness. The bathrooms were also very clean. Having a kitchenette with a stove, fridge, microwave, and dishwasher was an added bonus. It allowed us to bring snack food and leftovers back and eat them as necessary. The pool, hot tub, swim up bar, and area surrounding the pool is very nice. It is very clean and there are a lot of chairs and umbrellas to sit under. The restaurant in the pool area is very nice, too. The fitness center has dumbbells, a limited cable machine, two treadmills, and two ellipticals. If you’re not picky and need a clean place to stay where everyone is very friendly and the location is good, this is the place.

The staff - specifically the front desk staff, more specifically Brian, was a rude jerk. The night front desk staff - it was a woman, I think her name was Kelly, so nice and the opposite of Brian. The rooms are so big and we had a great view, the cleaning needed to be better. But for a beach hotel it was pretty good. Try to avoid the breakfast - the staff hate working there and it shows. We had the worst service, slow, non responsive, begged them for refills of WATER.

The adult pool doesn’t exist- they’re both kid pools. The staff doesn’t monitor or check for wristbands, people from the beach pile into the pools and no one says anything. The pool staff - waitresses, bartenders, are the best thing going for this place. They’re so nice and welcoming.

I wish they would better monitor their pools and ensure that’s it’s only guests - bc at times the pool area felt unsafe from the beach goers. I even saw a member of the cleaning staff give a handful of wristbands to her friends from the beach.