Holiday Inn & Suites Ocean City

Beautiful experience at this hotel for the first time here. We had a beautiful high rise suite with an ocean view. Room was clean. Beds were comfortable. Air conditioning was ideal. It was heavenly to just sit outside of our room to hear & see the ocean. We love watching the sunrise and the ocean whether it be a cloudy or sunny day. The bed was comfortable. The jacuzzi was relaxing. Having a kitchen & large fridge to cook and keep food was very convenient. We ate all our meals in our hotel suite. We worked out at the gym in the hotel and were impressed with all its amenities. It was a true ideal vacation staying here.

When I called to book a room for me and my husband I was recommended over the phone to book a larger corner suite with a Jacuzzi tub/ Hot tub outside on 30x30 balcony. The man I spoke with really made this room sound amazing so I booked it. Though when we got there and went to check out the jacuzzi tub on the balcony the jets BARELY worked at all and I mean very little pressure coming out of the jets. It seemed more like a large size bath tub out on the balcony. It was very disappointing when we spoke to front desk about it and all he said was “ That’s why we don’t advertise the room online because it’s old and run down so that’s just the way it is”. So I paid $200 a night for something the front desk knew didn’t work well and was run down? I feel if you don’t advertise it online because of that reason you shouldn’t have advertised it to me over the phone. I feel like the front desk staff could have been a little more helpful and nice. The jacuzzi tub inside of the room worked well but definitely could use some updating. The room was a large size and the large balcony was a plus but just wish the Jacuzzi outside on the balcony actually worked. The bathroom definitely was not cleaned properly and i’m sure it was mold we saw over top the doorway in the bathroom. Also when we arrived there were stains on the new pillow cases and bedding. The hotel is in a nice location though on the boardwalk and the view from the ocean front room was nice but we were on the 10th floor. Another thing that was disappointing was their indoor pool was actually inside of their restaurant. Which made the whole restaurant smell like chlorine and also made it very awkward to actually swim in the indoor pool while other people are dressed up eating at the restaurant just starring at you. So we were unable to use both of those amenities.

Awesome experience at this hotel/resort. We had a poolside room on the lobby level which was great for us with a toddler. Room was clean, with a full kitchen, all appliances worked. No musty smell and room didn't feel damp or humid like many beachfront hotels tend to. The restaurant has great food and the service was top notch. The servers by the pool and in the restaurant were fantastic, giving this more of a resort feel than just a standard hotel. The lazy river kid's pool has 2 functioning slides with life guards present. Overall great experience, would book again if we return to Ocean City for another vacation.