Fountainhead Towers

This review is specific to the pool area. They have a policy that every person to enter the pool must show a card, which is understandable. I was with my family and we thought it was an access card so we brought one down thinking it would scan us in versus bringing all 6 cards. When we arrived a young blonde girl said we all needed to show one before entering so I sent up my husband to grab them. Minutes later, groups of people poured into the pool without cards and said they were with other groups of people that were already there. I asked the young girl why it was okay for them to walk in without a card, but my mom was standing on the other side of the gate waiting. She instantly had a terrible attitude with me. We went back and forth and I then asked for her manager to sort this out. Minutes later she arrived with a woman and I stepped outside of the pool area to speak with her when she abruptly blew me off storming past me into the pool area to speak with my mother instead of me. She didn’t give me or my mother time to speak as she was angry with us without a conversation because the young girl was actually her daughter. She caused a huge scene and was completely unprofessional. I am sure this is due to the fact that she was managing her own daughter, but if she could not be a grown up and separate business matters then she shouldn’t be supervising her. I paid thousand of dollars to be at this place and it made for an uneasy stay as this happened on the first day. I understand policy, but you cannot pick and choose when to use it and not expect others to question it. Hugely disappointing that such a small matter had to be blown out of proportion. What an embarrassment to your facility.

I stayed and loved my view it was amazing I will be back and recommend to others I did not want to leave I stayed in 904 everything was amazing only issue was the bed just need to get a better master bed but other than amazing

A great place to vacation in Ocean City. Direct access to the beach, plus a nice pool. The folks who work in the building are also super friendly! There’s a lot of restaurants and other amenities within a few blocks, which is very convenient.