THE VAULT

We went in looking for a silver plated creamer to match the silver plated sugar bowl we just picked up from Rusty Rooster for $25. The woman seemed to have an attitude from the get go but when she priced the piece at $85 we said no thank you..she went down to $60..it’s silver plated..not sterling..we simply said no thank you while still looking at rings with another VERY NICE lady with glasses..when we didn’t accept the woman’s overpriced offer she told us we should head down to the junk shop, that that may be more in our budget. We would NEVER go back and risk having to deal with such a classless sales person again. It’s a shame because the lady that greeted us was very nice and the lady with the glasses that was attempting to help us was also very nice. The troll they drug out of the back room should have been left there..she should never be allowed to interact with customers. Insulting people simply because they don’t like your price?? Completely unacceptable. It says everything in this place is on camera so it should be easy to see we’re not embellishing on our experience. I was trying to look at rings with the one lady while I listened to this woman insult my husband. With all the jewelry they had we would have easily been repeat customers as I love antique pieces but to suggest we had no money simply because we had a price we wanted to stay within for one particular piece was flat out despicable.

To add context we added pictures of the piece we purchased yesterday(the sugar bowl) and the piece that after being belittled and embarrassed in this snotty store we found on eBay. They are in fact not “junk” and simply what we were looking for. My husband is an army vet and a career firefighter and I hate how still bothered I am by the way this woman spoke to him. I wish I had said more, she doesn’t deserve to work in an establishment this classy. The other ladies do, this one was a poor choice. I’m still upset that I realized too late that they had diamond jewelry as my engagement ring has become too big with recent weight loss and cannot be sized down anymore. I loved a ring I saw there along with a wedding band but because this woman was so busy being defensive and insulting over a creamer I won’t even consider purchasing anything of real value there. I didn’t even get to try them on. It’s sad she was so focused on being disrespectful regarding a piece that was just for display so we didn’t want to spend a lot on it..that she cost this store a real purchase and future business.

The staff is very accommodating when shopping for the perfect gift. The store is beautifully maintained, decorated, and has a wide variety of antiques and unique quality jewelry. I’ve had the pleasure of shopping here on several occasions and find myself staying for a few hours. They often run specials and restock the store with merchandise frequently. Additionally the staff will wrap your gifts, making for a spectacular presentation. I highly recommend taking the time to shop here and supporting a lovely small town business that caters to it’s customers.

Wonderful experience here today when I returned to use my store credit. I had sold a variety of pieces a year ago for a fair price. Very patient as I selected items to consider for purchase. They were familiar with inventory to bring forward options I was interested in. Helped me make my final selections. Even switched the clasp to accommodate my needs. Spent about 2 hours and plan to return. Their inventory can meet anyone's needs in terms of budget and selection, vintage and contemporary. Also many collectible items and artwork. These gals know their business!