The Lankford Hotel

From start to finish, our stay was a complete disaster. At check-in, the front desk receptionist called my husband “stupid” after failing to provide our room number or any directions to where the room was located. That level of unprofessionalism set the tone for the rest of our stay.

Later, as we were preparing to go to the beach, a different hotel employee yelled at my 15-year-old son for carrying two towels from the room. He told my son to “buy towels for $5 on the boardwalk.” I completely understand if hotel towels aren’t allowed at the beach, but that message could have been delivered politely rather than through hostility directed at a teenager.

I raised these concerns with Brian at the front desk. He was kind, empathetic, and professional in addressing my complaint, but unfortunately, he was unable to secure a refund for the second night of our stay.

Because of these experiences, we decided to check out early — even though our refund request was denied. As I was preparing to leave, the same receptionist from check-in attempted an “apology,” but in doing so, called my husband a liar. She claimed that there had been a language barrier because she is still learning English and suggested my husband misunderstood what she mumbled. However, I was present during the initial interaction and witnessed how rude she was. Whether or not the word “stupid” was intentional, no guest should ever feel disrespected during their very first interaction at a hotel.

We planned this family vacation to relax and enjoy our time together, but this experience was filled with negativity and disappointment. Between the unprofessional staff, the hostility toward my family, and the tiny room that was barely larger than a closet, our trip was ruined.

While I appreciate Brian’s professionalism, this was by far one of the worst experiences I’ve ever had at a hotel. I highly recommend that you avoid this location at all costs.

Had an impromptu stop on a Saturday in Ocean City with a group of 11 of us. I didn’t expect to find any decent hotels available last-minute and wasn’t expecting much from some of the old photos of the Lankford rooms.
When we arrived, we were able to check in early which was nice so we could get out to the beach. Bryan at the desk was extremely helpful and made sure we were able to park and get rooms or “apartments” close to each other on the same floor. The place isn’t anything super fancy but was clean, cute, and more than functional for the night. The location is perfect.
The only negative was we did have some tiny ants in one of the bedrooms

Stayed for the Labor Day weekend in their Albatross room. A little dated but great set up, perfect for our family. Very kind and helpful staff as well. Will definitely stay here in the future!