Quality Inn Boardwalk

Great Location & Friendly Staff, But Avoid Room 123
We recently stayed at the Quality Inn Boardwalk in Ocean City, MD. The location is fantastic, right on the boardwalk, and the staff was very friendly and accommodating. We arrived and was set to stay at Quality Inn Oceanfront but we wanted Boardwalk, and they were able to get us into the only room they had left, which we appreciated.

However, there were some significant downsides. The room had a musty, wet smell, and while there was a dehumidifier, it didn’t really help much. The floors were filthy — walking around in socks turned them black almost instantly. The shower leaked constantly and never fully shut off, which was frustrating. Honestly, if I were Quality Inn, I wouldn’t rent out this room under any circumstances until these issues are addressed. We will stay at Quality Inn again but this time a real room.

Years ago I stayed at this hotel and had no complaints. Always praised how I enjoyed staying there. Rooms were nice, pool areas were nice/clean, employees were friendly, and the location was really good. Times have changed, my family stayed there recently and we had our fair share of problem. Room Air Conditioning wasn’t working and got the runaround for 2 days on it being fixed with the room being 77-80 degrees at night. Maintenance came up twice that I know of and tried fixing the problem. Due to the hotel being fully booked they were unable to move us to another room until the last night. All they were able to do was give us one box fan. I have stayed at other hotels in Ocean City Maryland where the air conditioning wasn’t working properly and the hotel brought in a portable Air Conditioner. That would have been an easy option due to the room having a window. Was told that I would be compensated for the inconvenience with paying full price for when the advertisement on booking.com says Air Conditioned rooms but I would have to go through booking.com due to me using them. Did all that work with filing the claim and days later the hotel denied it and said I never came down and told them there was a problem. If I didn’t come down and let them know there was a problem why did they move me to a new room the last day? Every time I went down and asked about the Air Conditioning (5 times in a matter of 2 days) the front desk was not very pleasant (day and night shift) with me and had an excuse that it was fixed or I had to tell day shift which I did. Inside pool area doesn’t look like it was cleaned in years. Rooms had stains on the ceiling from leaks on the floor above and wall paper was falling off the walls. Just got that feeling that the room was dirty. On the inside pool green algae is growing out and around the floor drains, glass ceiling/sunroom wasn’t cleaned in forever, and none of the floor drains around the pool worked so there was stagnant on the floor (our stay was in the middle of June). Times have changed at the Quality Inn & Board Walk. I wouldn’t recommend staying at this hotel when ya pay $1,200 for 3 nights and have these problems.

People working there are friendly. Free washer and dryer is a plus . Pools are great . Locations is great. Clean hotel .We were in room 510 when we walked in we smelled mold and thought maybe it was just because it was closed up. But by day 3 we were all sick went to Walmart pharmacy helped us as best as they could . It’s seemed to be coming from the air conditioner. Smell was awful. Also the screen door was all black mold. Now on day five we have left and are headed home sick two young kids also. So I would of rated it a 5 but because of this issue do not stay there . People at the pool were having same issues as us.