Ocean 1 Hotel & Suites

This year our family decided to try a new hotel for our annual trip. Unfortunately this hotel was not ideal. Mouse droppings in the kitchenette cabinets, cockroaches, broken balcony door knobs, and peeling wallpaper. Parking is horrible. The spaces are super tight and far away from hotel. If you attempt to move your car closer to unload/repack they have rude staff members taking photos of your license plate and turn it into parking authorities. Facility was made aware of issues and nothing was done as a result. DO NOT RECOMMEND!

I am writing to express my disappointment with my recent stay at your hotel. My wife and I have been loyal guests for years, but unfortunately, our experience during this stay was well below the standard we have come to expect from your establishment.

We reserved one of the pricier rooms in the area, expecting a comfortable and seamless experience. However, several issues significantly detracted from our stay:

1. Lack of Basic Amenities: Despite multiple requests (four times, to be exact), hangers were not provided in our room until much later. This should be a standard amenity, especially for a room of this price range.
2. Non-Functional Outlets: None of the outlets in our room were working, which was incredibly inconvenient. We had to unplug one of the only three lamps in the room to charge our devices, leaving the room dimly lit. For a room of this size and price, functioning electrical outlets are a basic expectation.
3. Anniversary Disappointment: When we informed the staff that we were celebrating our anniversary, I inquired if there was anything special that could be done to mark the occasion. The response I received was that it was “too late in the season” for that. This was a missed opportunity to make our anniversary stay more memorable, and it left us feeling disappointed during what should have been a special occasion.

Given our history of staying at your hotel, we were particularly disappointed by this experience. We have always chosen yours for our stays because of the quality and service we’ve received in the past. However, this time, the experience was far from satisfactory, especially considering the price we paid.

In light of the poor customer service and overall unsatisfactory experience, I believe some form of compensation is warranted. I hope that there is something you can do to make this right. Otherwise, I regret to say that we may need to reconsider staying at your hotel in the future and look for alternative accommodations.

Also the door doesn’t close or open correctly.

We are describing this hotel and amenities as average and 'typical' for the boardwalk area. As with most post-covid nonsense, maid service had been modified. The staff was very good at leaving necessities (towels, toilet paper, etc.) at your door on a daily basis. If you don't want to make your own bed, empty trash or sweep your floor, maid service is available on request -- like here and nearly everywhere, gone are the days of "regular and routine' for most services and events.

However, Oceans 1 was clean, had comfortable beds, friendly and welcoming staff and the boardwalk location is excellent.