Holiday Inn Ocean City

The "pinesol" smell in the lobby was almost unbearable. We went into the bar for drinks and a bite to eat and the smell was in there, too. Not as intense but noticeably, enough.
Additionally, we asked for an ADA room with a walk-in shower and received a room with a tub shower.
However, the room was spacious and clean and we enjoyed our stay.

This hotel is under renovation but ran into mgmt working on Thanksgiving with their crews. They aren’t wasting any time in the off season. Staff were incredibly polite, views amazing, and beds comfy. We had a handicap room where drain doesn’t work too good but other than that perfect!

Stayed here last night. The air in the room only blows heat. We set it to 68 before bed and woke up in the middle of the night to it being 78 in the room and like a sauna. We opened the balcony door to cool the room and went back to sleep. We addressed with staff at checkout this morning along with a few additional issues: visibly dirty towel hanging in the bathroom and the toilet didn’t flush properly and it ran all night. I requested a discount due to the air issue and was offered $10. This is insulting. I was told it’s because I didn’t give them the chance to fix it. It was 3am, we had to be up early and we were exhausted. We saw a temporary fix so we could quickly go back to sleep and we took that route instead. Additionally, my husband is hvac certified and checked it out himself. There was nothing we hadn’t done that staff would have been able to do quickly. The resolve would have been changing rooms. As I was leaving, I stated I would just contact hotels.com and leave a review accordingly, to which the manager snapped back with an attitude and said “have a nice day” in a rude and condescending tone.

I’d advise against staying here. Not willing to make it right when you have a substantial issue.

And definitely don’t go to the ice machine on the 8th floor- especially if you have health concerns. Floor is hotter than a sauna the second you step off the elevator.

Oh and I forgot to mention at checkout, there’s a large dog iin the room above us that whined and scratched against the glass door all night. Website says only service animals allowed. That was definitely not a service animal. True service animals don’t behave that way.