Fairfield Inn & Suites by Marriott Ocean City
Closed
- Sunday 12:00 am - 11:59 pm
Exploring Ocean City is fun and easy when you choose Fairfield Inn & Suites. The vibrant Ocean City Boardwalk and delightful sandy beaches are just steps away from our front door. Within minutes to the Roland E. Powell Convention Center and perfectly positioned for the enjoyment of the biggest local events you will surely be entertained! At Fairfield Inn & Suites our focus is YOU and we aim for a brilliant delivery of our services each and every time.
Free WiFi throughout the hotel will keep you connected and always ready to share and our delicious free breakfast buffet will get you energized for the day’s adventure. If you like to keep your routine our fitness room has just what you need, but don’t forget to take some time and lounge at our bay view pool deck and admire the city and bay views from your private balcony.
Recent Reviews
Fairfield Inn & Suites by Marriott Ocean City
Rubyblisslove (Keishaboo) : 5 on 7/26/2025 4:19 pm
Just left Fairfield Inn & Suites in Ocean City Maryland, and all I can say is wow. My family and I had an amazing time there. Everyone from the workers to the guest were really nice. The atmosphere was positive and freeing. It started with Jordan greeting us with a smile and candy for our girls. Every morning Filip greeted us with a smile and a "Good Morning." He always made sure that all the food and beverages stayed stocked up. Our housekeeper Teresa was really nice, very attentive, and paid attention to detail. Last night there was another nice lady named Lorraine at the front counter. She saw our girls, smiled, talked to them, and gave them more candy. This hotel is not far at all from the beach. We were able to walk there and back each day, about 5 minutes away. All in all it was a fantastic great experience and we can't wait to come back.
Rubyblisslove (Keishaboo)
1753546784
5
5
Fairfield Inn & Suites by Marriott Ocean City
Gerald Boyd Jr : 1 on 10/6/2025 12:20 pm
Disturbing Experience at Check-In — ADA and Service Animal Violations
I had a heart transplant in June and was looking forward to my first getaway in Ocean City at this property. Unfortunately, my check-in experience was a complete disappointment — in fact, a disaster.
Upon arrival, I informed the front desk that I had a **service animal** with me. The first two questions the front desk agent asked were:
1. *What is your medical condition?*
2. *Can you show your service animal’s credentials?*
Both questions are **clear violations of Marriott policy and the Americans with Disabilities Act (ADA)**, which only allow staff to ask:
- Is the service animal required because of a disability?
- What work or task has the animal been trained to perform?
As I was gathering my thoughts to respond appropriately, an **Assistant General Manager** approached in an **unprofessional and aggressive** manner, escalating the situation instead of resolving it. In my 35 years of staying at Marriott properties, I have never been treated in such a **rude, condescending, and hostile** way.
When I asked questions about Marriott’s policy, his response was, *“You live in Bethesda, go to the headquarters and ask yourself.”* He also said, *“I’m not going back and forth with you, and you can leave the property with no refund.”* His tone and behavior created a **hostile environment**, which was especially distressing given my recent medical recovery.
I contacted **Marriott Customer Care** to open a case but was told that any case would be routed back to the property’s management. To avoid potential retaliation during my stay, I decided to wait until check-out to report the incident formally.
This experience left me extremely disappointed and disheartened. Marriott has always been my preferred hotel brand, but the management at this property failed to uphold the company’s values of respect, inclusivity, and guest care.
**Recommendation:**
I strongly advise travelers with disabilities or service animals to avoid this property until management undergoes proper **ADA compliance and customer service training**.
I had a heart transplant in June and was looking forward to my first getaway in Ocean City at this property. Unfortunately, my check-in experience was a complete disappointment — in fact, a disaster.
Upon arrival, I informed the front desk that I had a **service animal** with me. The first two questions the front desk agent asked were:
1. *What is your medical condition?*
2. *Can you show your service animal’s credentials?*
Both questions are **clear violations of Marriott policy and the Americans with Disabilities Act (ADA)**, which only allow staff to ask:
- Is the service animal required because of a disability?
- What work or task has the animal been trained to perform?
As I was gathering my thoughts to respond appropriately, an **Assistant General Manager** approached in an **unprofessional and aggressive** manner, escalating the situation instead of resolving it. In my 35 years of staying at Marriott properties, I have never been treated in such a **rude, condescending, and hostile** way.
When I asked questions about Marriott’s policy, his response was, *“You live in Bethesda, go to the headquarters and ask yourself.”* He also said, *“I’m not going back and forth with you, and you can leave the property with no refund.”* His tone and behavior created a **hostile environment**, which was especially distressing given my recent medical recovery.
I contacted **Marriott Customer Care** to open a case but was told that any case would be routed back to the property’s management. To avoid potential retaliation during my stay, I decided to wait until check-out to report the incident formally.
This experience left me extremely disappointed and disheartened. Marriott has always been my preferred hotel brand, but the management at this property failed to uphold the company’s values of respect, inclusivity, and guest care.
**Recommendation:**
I strongly advise travelers with disabilities or service animals to avoid this property until management undergoes proper **ADA compliance and customer service training**.
Gerald Boyd Jr
1759753242
1
5
Fairfield Inn & Suites by Marriott Ocean City
Steven Dozier : 5 on 7/17/2025 1:41 pm
Me and my wife had an amazing stay at this hotel the customer service was top tier especially the receptionist her name is Jordan❤️. Do not be fooled by pricier hotels that are closer to the boardwalk this is close enough to get where you want, and quiet enough for you to get your rest when you return from a night out on the beach. I'm happy to say that all of our future stays will be here love this place. Give them a try ! You won't be disappointed 💯
Steven Dozier
1752759712
5
5
Fairfield Inn & Suites by Marriott Ocean City
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